Junior Billing Manager at Gilbarco Veeder Root

Ensure accurate and timeous customer billing, inclusive of SLA governance and relationship management.

Key Responsibilities

• Ensure accurate capturing of job cards and raising invoices in accordance with customer SLA and pricing agreements
• Managing open job cards/outstanding orders daily and weekly to ensure timeous invoicing to customers
• Raising contractor PO’s
• Printing and distribution of customer invoices including submission on the various customer invoice submission platforms/systems
• Follow up with customers to ensure the invoices are GRV’d as soon as possible
• Custodian of the open deliveries reporting function including providing feedback to the various business units on what action is required to clear.
• Resolving customer queries timeously
• Knowledgeable on individual customer SLA agreements and pricing schedules to ensure accurate billing
• Attending customer meetings to ensure good relations and quick resolutions on outstanding PO’s and billing issues
• Control and minimization of credit notes
• Process improvement initiatives in order to drive efficiencies in the billing and collection process.

 

DELAGATION OF AUTHORITY

The associate has the authorisation to work within the framework of the actual Delegation of Authorities (DOA).

POSITION RELATIONSHIPS

Internal

External

• Finance team
• Business Unit Leaders
• Customers

MEASURES OF PERFORMANCE (INDICATORS)
Leading

• High accuracy in processing invoices according to individual customer SLA and pricing agreements.
• Maintaining open job cards/outstanding orders daily and weekly to ensure that it stays current
• Dealing effectively and efficiently with internal/external invoice queries
• Maintaining good customer relationships with the individual accounts you manage to ensure quick results on open deliveries.
• Processing and distributing invoices to customers within 2 days of receipt of job cards

 

Lagging

• Providing an efficient and accurate service to our customers and meeting SLA agreements in terms closing out invoices and document submissions within the allocated time frame.
• When high accuracy is maintained, very few queries and credit notes to process as a result
• Increased revenue results when open deliveries are closed out efficiently.Also resulting in better cash flow when customers are able to pay invoices on first submission due to accuracy and document/process requirements met
• High customer satisfaction when expectations are met on SLA timelines and accuracy of billing vs services delivered

achievements

• National Diplome in Finance, Accounting or related field required

• Bachelor Degre

Knowledge

• Previous finance, billing or administrative experience
• Previous experience using a ERP system/s
• SAP Business 1 knowledge would be an advantage

Specific Skills

• High attention to detail, accuracy and methodical working methods.
• Proficiency in MS Word & Excel is essential
• Excellent communicator and customer focussed
• Ability to work without supervision, under pressure and meet strict deadlines
• Strong English written skills with exemplary spelling