Junior Collections Agent at Webafrica

Description

Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills?

We have just the job for you.

Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flare for finance and a gift for collections and credit control.

Is this you? Yes? Then get in touch!

We are waiting!

Requirements

Minimum Requirements

• Matric

• Basic understanding of delinquent accounts and hand overs to legal

• MS Office Skills - (Intermediate)

• Previous collections experience within an ISP environment (will be an advantage)

• 3 Year Call Centre experience

• 2-5 Year credit control experience

• Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)

• Basic understanding of a debtors age analysis

Ideal requirements

• Credit Management (advantageous)

• National Credit Agreements Act (advantageous)

Key competencies

• Excellent verbal and written communication skills

• Customer focused and brand aware

• Ability to learn continuously

• Strong administrative skills

• Time Management Skills

• Negotiation Skills

• Discipline/respect for confidentiality

• Excellent analytical abilities

• Attention to detail

• Deadline driven

• Customer Service orientated

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Key Performance Areas (KPA’s) (specific duties)

• Daily collections on overdue and delinquent accounts

• Collecting via telephone, email and SMS

• Manage payment arrangements

• Allocations of payments

• Suspending of respective clients in line with terms offered

• Preparation of delinquent accounts list

• Management of ‘final notice’ process

• Listing of delinquent accounts with credit bureau

• Reporting on delinquent book

• Ad-hoc reporting and reconciliations

The position includes but is not limited to the above KPA’s

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your well being and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We think of your future too

Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

* Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Quarterly individual performance recognition awards

Even bigger Annual individual awards for the Webafricans that outshine the rest