Junior ICT Technician at Lesedi Nuclear Services Pty Ltd

Purpose of the role

To provide 1st Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)
KEY PERFORMANCE AREAS (All sites)

• Attend ServiceDesk calls and close in SLA timeframe
• Laptop/Desktop (Specification, Procure, Distribute, Support)
• Lesedi software application installation and basic support (Engineering software)
• Manage and maintain all Meeting rooms, video conferencing (not limited)
• Assist with maintenance of local network cabling
• Assist with VoIP system support
• Assist with All printers/Plotters toner maintenance.
• Assist with Cloud support to end-users (i.e. Office 365, Code Two)
• Setup and Maintenance of procedures, guides, and SOPs as required.
• Assist with Wi-Fi AP and controller companywide
• SQL database- manage, support and maintain
• Initiate and liaise with 3rd party vendors for hardware and software support.
• Assist the ICT Management with Site initiation and planning.
• Monthly reporting and feedback
• Providing end-user training and induction.
• Assist with cellphone updates and phone setups
• Ensure ICT Training is kept current to ensure optimized support to business.
• Comply with IT support scheduled timeframe

Qualifications and Experience

• 1 year IT Diploma or relevant IT certification
• CompTIA certified- A+, Network + (Advantage)
• 1 full year working experience.

Experience:

• Entry Level Servicedesk/Helpdesk and Application Support
• Entry Level VoIP, Printer, Network, Server Support
• Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
• Adobe Acrobat
• Multifunctional Printer support and vendor management
• VoIP systems
• Cloud services (Advantage)
• Office 365 Application support (Word, Excel, PowerPoint, Teams, OneDrive)
• Entry level Office Administration (MS Teams, SharePoint, OneDrive, Exchange)

Competencies 
Technical:

• intermediate Laptop/Desktop Support
• Intermediate Printer Support
• Intermediate Network Support
• Intermediate Server Support
• Intermediate VoIP Support
• Intermediate ERP Support
• Intermediate Application Support
• Intermediate Mobility Support