Junior Integrated Solutions (IS) Specialist at AFGRI Equipment

Description

To provide support and basic technical assistance where needed, under supervision.  Assist in problem resolution and skill development.

Requirements

REQUIRED MINIMUM EDUCATION/TRAINING

• Grade 12
• Qualified Technician

REQUIRED MINIMUM WORK EXPERIENCE

• 3 years related experience  during qualification,
• Exposure to John Deere Precision Technology is beneficial (Construction, Forestry or Agriculture)

KEY PERFORMANCE AREAS

• Ensure a high level of servicing
• Follow instructions to ensure work quality
• Assist in resolving basic problems
• Participate in developing training materials
• Engage in ongoing learning relevant to the role
• Identify specific needs of employees and provide support
• Assist in delivering internal training sessions and participate in on-the-job training activities
• Contribute to improving technical skills and knowledge of personnel
• Build and maintain good relationships
• Assist in addressing basic customer concerns and queries
• Provide assistance during demonstrations
• Participate in telephonic  follow-ups
• Contribute to customer clinics under supervision
• Assist in documenting advice given and problems solved
• Participate in tracking and sharing issue resolutions
• Contribute ideas for using data in reporting
• Support in providing basic customer-added value insights

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Good knowledge of AFGRI’s product range
•  Proficiency in relevant computer programs
• Good verbal expression and communication skills
• Willingness to learn coaching and training skills
• Basic digital literacy
• Valid Drivers Licence

BEHAVIOURAL COMPETENCIES

• Willingness to travel and work irregular hours
• Ability to analyse problems
• Basic understanding of business concepts
• Customer service orientation
•  Proactive approach to tasks
• Accountability for assigned duties
• Openness to self-development