Junior Monitoring Officer- Debt Counselling Paterson Grade: C-Lower at National Credit Regulator (NCR)

Requirements:

• The suitable candidate must hold a 3-year Degree or Diploma in Law or Commerce with at least 2 years’ relevant experience, ideally in a debt counselling, regulatory environment, or financial services sector.
• A valid driver’s licence is compulsory.

Duties:

• Conducting compliance monitoring of debt counsellors with the provisions of the NCA and conditions of registration.
• Capturing and reporting on debt counsellor`s compliance reports and statistical returns, Form 41s, and Form 42s.
• Participation in the lapsing process including sourcing of new debt counsellors and transfers.
• Analysis of documents, information and data received from debt counsellors, preparation of reports with findings and recommendations on corrective action to be taken.
• Hosting and participation in stakeholder engagements and webinars.
• Provide support to the compliance monitoring team in relation to compliance monitoring activities.

 Knowledge:

• National Credit Act.
• Debt Counselling processes.
• Compliance monitoring processes.

Skills:

• Excellent written and verbal communication skills.
• Ability to work under pressure with little supervision.
• Conflict Resolutions and negotiation skills.
• Computer literacy.
• Strong personal and professional ethics.
• Presentation skills.