Current Vacancies at National Credit Regulator (NCR)

Requirements:

• The suitable candidate must hold a 3-year Degree or Diploma in Law or Commerce with at least 2 years’ relevant experience, ideally in a debt counselling, regulatory environment, or financial services sector.
• A valid driver’s licence is compulsory.

Duties:

• Conducting compliance monitoring of debt counsellors with the provisions of the NCA and conditions of registration.
• Capturing and reporting on debt counsellor`s compliance reports and statistical returns, Form 41s, and Form 42s.
• Participation in the lapsing process including sourcing of new debt counsellors and transfers.
• Analysis of documents, information and data received from debt counsellors, preparation of reports with findings and recommendations on corrective action to be taken.
• Hosting and participation in stakeholder engagements and webinars.
• Provide support to the compliance monitoring team in relation to compliance monitoring activities.

 Knowledge:

• National Credit Act.
• Debt Counselling processes.
• Compliance monitoring processes.

Skills:

• Excellent written and verbal communication skills.
• Ability to work under pressure with little supervision.
• Conflict Resolutions and negotiation skills.
• Computer literacy.
• Strong personal and professional ethics.
• Presentation skills.

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Requirements:

• The successful candidate must hold a legal degree with a minimum of 10 years working experience 5 of which must have been in a management/ supervisory role within a regulatory or similar environment.

Duties:

• The incumbent will be responsible for the following:
• Oversee the Complaints Department.
• Supervise and coordinate the complaints resolution function.
• Participate in the ICT systems implementation project and ensure the key milestones are met as per the project plan.
• Advise Senior Management on high-risk complaints and advise on appropriate remedial action.
• Budget, human resources and asset management.
• Develop, review, monitor and maintain relevant departmental policies and procedures.
• Assess completed investigations of complaints where enforcement action in the form of issuance of compliance notices or referrals to the National Consumer Tribunal is recommended.
• Risk Management
• Contract Management
• Participation in various committees.

Knowledge:

• National Credit Act.
• Complaints resolution processes.
• Understanding of the South African Consumer Credit Market.

Skills:

• Negotiation skills.
• Excellent written & verbal communication skills.
• Relationship management.
• Ability to work under pressure.