The mission of the National Credit Regulator (NCR) is to support the social and economic advancement of South Africa by regulating for a fair and non-discriminatory market place for access to consumer credit; and promoting responsible credit granting and credit use, and effective redress.
The NCR's mandate is to: promote and support the development of a f...
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The successful candidate must hold a legal degree with a minimum of 10 years working experience 5 of which must have been in a management/ supervisory role within a regulatory or similar environment.
Duties:
The incumbent will be responsible for the following:
Oversee the Complaints Department.
Supervise and coordinate the complaints resolution function.
Participate in the ICT systems implementation project and ensure the key milestones are met as per the project plan.
Advise Senior Management on high-risk complaints and advise on appropriate remedial action.
Budget, human resources and asset management.
Develop, review, monitor and maintain relevant departmental policies and procedures.
Assess completed investigations of complaints where enforcement action in the form of issuance of compliance notices or referrals to the National Consumer Tribunal is recommended.
Risk Management
Contract Management
Participation in various committees.
Knowledge:
National Credit Act.
Complaints resolution processes.
Understanding of the South African Consumer Credit Market.
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