Junior Motor Parts and Process Specialist (JG8) - Pretoria, Gauteng at Santam Insurance

WHAT WILL YOU DO?

• We are seeking a detail-oriented and analytical Junior Motor Parts and Process Specialist to support the Claims Specialist in driving operational excellence across the motor claims process and parts value chain.
• The successful candidate will provide assistance in the management and analysis of motor parts data, supplier engagement, process improvement initiatives, systems administration, reporting and compliance monitoring.
• The role will focus on identifying opportunities to improve efficiency, controls, cost management, and service delivery, while supporting the implementation of parts strategies, maintaining data integrity and contributing to continuous process enhancements that deliver value to both the business and its customers.
• This position requires strong analytical skills, attention to detail, and the ability to collaborate effectively across internal and external stakeholders to support the achievement of departmental objectives.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

The successful candidate will provide support to the Claims Specialist and contribute to the effective management of motor parts and quoting solutions through the following responsibilities:

• Provide support to the Claims Specialist on ad hoc requests relating to motor parts sourcing solutions.
• Assist with the development, maintenance, and enhancement of parts-related reporting and dashboards.
• Support stakeholder reporting requirements by preparing and distributing accurate and timely data insights.
• Analyse operational and performance reporting to identify trends, risks, inefficiencies, and process improvement opportunities.
• Recommend and assist in implementing solutions to mitigate identified performance and process risks.
• Monitor the parts credit process and assist with resolving technical queries and operational challenges.
• Support the development of integrated solutions that enhance process efficiencies and improve stakeholder experience.
• Build and maintain effective relationships with parts suppliers and support Operations and Group Procurement with supplier-related escalations.
• Provide support to the Claims Specialist on ad hoc requests relating to Motor Damage Quoting solutions.
• Assist with the investigation and resolution of Motor Damage Quoting solution order queries.
• Support reporting, analysis, and ad hoc initiatives aimed at delivering integrated, automated, and touchless claims processes.
• Assist with Motor Damage Quoting solution reporting, data analysis, and performance monitoring to support informed decision-making.
• Contribute to continuous improvement initiatives focused on enhancing operational effectiveness, claims outcomes, and cost management.
• Collaborate with internal and external stakeholders to support the successful delivery of departmental objectives and strategic initiatives.

QUALIFICATIONS AND EXPERIENCE

Matric 

• VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic
• At least 5 years Motor Assessing Experience; or 5 years parts management; estimation; workshop management experience
• Preference will be given to candidates with experience in Vehicle Damage Quantification systems
• Expert knowledge of Motor Parts and Part types (OE, OEE, ALT, Used OEM, etc)
• Supply Chain Management experience (advantageous)
• Stakeholder and Vendor Management experience (advantageous)

KNOWLEDGE AND SKILLS 

• Communication skills to effectively communicate with internal and external stakeholders
• Effective crises management during workload changes
• Working with people
• Planning and organising
• Coping with pressure and setbacks
• Analytical thinking
• Report building
• Presentation

PERSONAL ATTRIBUTES 

• Results driven
• Excellent communication skills, written and verbal
• Excellent decision-making ability
• Leading and supervising
• Good organizational skills
• Flexible and adaptable
• Client service focus
• Cultivates innovation
• Analytical thinking
• Influential
• Sound business acumen
• Coaching and development