Junior Operations and Technical Specialist at BETSoftware

Skill Set

• Basic understanding of computer systems and network principles.
• Experience with Linux development (Advantageous)
• Experience with Oracle development`(Advantageous)
• Strong attention to detail and a keen interest in learning technical concepts.
• Ability to learn quickly and adapt to new technologies and procedures.
• Strong problem-solving and analytical thinking
• Ability to follow processes and standard operating procedures
• Good communication skills and a collaborative mindset
• Willingness to take ownership of tasks and continuously improve

Responsibilities

Monitoring Support:

• Assist senior specialists in configuring and maintaining monitoring tools and dashboards.
• Learn to identify potential issues through system log analysis and basic alert monitoring.
• Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction:

• Observe and learn from senior specialists as they analyse performance data and reports.
• Start to understand basic performance metrics and their influence on system efficiency.
• Assist in documenting troubleshooting steps and best practices used by the team.

Reporting and Documentation Support:

• Assist with the development of basic reports on system performance under the guidance of senior team members.
• Help maintain knowledge base documentation related to monitoring tools and procedures.
• Develop strong record-keeping skills for future reference and training purposes.

Qualifications

• Associate’s degree in information technology, Computer Science, or a related field (advantageous)
• Foundational understanding of projects and basic project management concepts, tools, and techniques
• Exposure to operational or technical support environments (advantageous)
• Equivalent practical experience considered, with a strong willingness to learn and develop technical and operational skills