Junior Operations Manager at AfroCentric Group

About the job
What will you do? 

Duties:

• Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team
• Manage Operational Quality Assurance Processes
• Maintain Product Standard Definitions (Master Policies) for all the products administered
• Ensure that the requirements set by the Insurers are applied on all documentation and sign off received on key elements from the insurer
• Identify opportunities to improve processes
• Resolve operational employee and client conflicts
• Set achievable yet challenging delivery targets/objectives and motivate the team to operate in a mutually supportive manner to ensure successful delivery
• Track, achieve and maintain defined SLA’s internally and 3rd party adminstrators
• Evaluate, enhance and implement processes and systems to improve, effectiveness and organisational risk
• Manage reporting of the operations measurements
• Plan and implement operational changes within the area of responsibility to respond to important external influences
• Provide input into the business plan for the department and interpret this into an operational plan for the team
• Implement business plans in a manner that supports operational and quality standards and sets defined departmental priorities
• Manage the operational performance of the team as per Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
• Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme
• Support transformation through valuing diversity within the team and department
• Ensure appropriate, active and informative relationships with 3rd party adminsitrators and insurers are successfully maintained

Generic Objectives

Specific deliverables:

• Operational Leadership:
• Select, retain and grow high performing teams
• Create highly motivated and engaged client operating environments
• Operating Model:
• Track, achieve and maintain defined scheme client support service level agreements and turn around times at the defined and approved quality
• standards
• Evaluate, enhance and implement processes and systems to improve scheme profitability, effectiveness and organisational risk

Qualifications and Experience: 

• Bachelor’s degree in business, finance, IT or a related field required
• Post-grad degree will be advantageous
• 3 - 5 years of relevant experience as a team leader and / or junior manager in operations,
• 3 – 5 years Health insurance experience understanding of the insurance industry, health insurance and/ or medical aid including compliance
• Understanding of business functions such as Finance, HR, Marketing etc.