Junior Operations Manager at Hello Group

Description    

• Our company based in Centurion, Gauteng is looking for an Operations Manager. 
• The Q.Mart Operations Manager is responsible for all operational, technical, talent management and processes within the company. 

Minimum Requirements    

• Completed Bachelors Degree
• 2-4 Years Experience in a similar role
• Attention to detail
• Project Management qualification (Preferred) 

Duties and Responsibilities    
Operations Administration

Internal Processes and controls:

• Develop and document each task within the Operations team
• Process and control measures must be communicated to all Operations admin staff
• Identify and correct bottlenecks in processes
• Maintain all processes

Change Management:

• Assist the team in managing the transition of old processes to the new process

Performance Management:

• Monitoring and Managing the performance of the team’s daily activity
• Ensuring set monthly targets are achieved by each individual
• Coach and mentor staff to improve performance

Reporting:

• Weekly and monthly reporting on productivity
• Ops reporting: Collections, Inventory, Performance, Distribution, Warehousing, Sim Card/Stock Losses, Customer Retention / Queries
• Collation and submission of monthly payroll reporting
• Collation and submission of cost to the company of sales channel and recommendations for improvement
• Ad hoc reporting required by Business

Technical Management

• Tracking of tech progress and feedback to stakeholders on the estimated time of delivery 
• Ensure subordinates are trained on the functionality of the systems & portals
• Regular review of system and app functionality for further enhancement.
• Channel Live app testing feedback to Technical Department
• System and app functionality issues are to be forwarded timeously to Technical Department