Junior Second Line Analyst at Computacenter

Main Duties/Responsibilities:

• Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
• Perform root cause analysis and remediation of problem records
• Implement infrastructure changes
• Be the technical implementer of infrastructure projects
• Perform proactive maintenance, regular health checking and performance management
• Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
• Use ITSM toolsets for tracking all work progress
• Fluent in English verbal and written communication
• Business etiquette skills for dealing with characters throughout the business
• Passion for customer satisfaction and service excellence
• Highly motivated, disciplined and ambitious
• Happy to work remotely without any physical access to the infrastructure
• Ability to work independently or as part of a team
• Ability to perform well under pressure
• Ability to learn quickly and loves technology
• Meticulous and thorough approach to all work
• Ability to “think outside of the box”
• Positive outlook and “can do” attitude
• Willing to be cross-trained within the team
• Committed to personal growth, training and writing exams.
• Able and willing to travel to the UK and Europe offices (current valid passport)
• Comply with instructions from Team Leader and management
• Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
• Provide out of hours standby cover on a rotation basis
• Work some overtime when required and approved
• Be willing to work some SA public holidays in return for double pay

Requirements:    

Essential Knowledge/Skills

• Our customer demands our technical teams to pass criminal and credit vetting.
• Minimum 2-year Windows Server Experience
• Very strong ability to diagnose and resolve technical issues.
• Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)

Desirable Knowledge/Skills

• Understanding of IP addressing, subnets, routing, firewall behaviour etc.
• Strong communication skills (both written and verbally – English)
• Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
• VMware Knowledge
• Citrix Xenapp/Xendesktop Knowledge

Essential Qualifications:

• MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)

Desirable Qualifications

• MCITP
• VCP501