Junior Service Desk Specialist - Johannesburg at Forvis Mazars Group

Job Description    
Mazars Gauteng is currently recruiting for a Junior Service Desk Specialist who will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars. 

Duties and Responsibilities    
Desktop Support:

• Attending to service requests logged for by end-users
• Provide feedback on open tickets via the Service Desk

Account Management:

• Manage user accounts in Active Directory
• Provisioning of Exchange Online mailboxes
• Assignment of Office 365 licences

First Line Support:

• Windows 10 Operating Systems
• Office 2013 and Office 365
• Printing support
• Telephony support
• Wi-Fi Support
• Mobile device support (iOS & Android)
• Setup video conferences

Hardware Support:

• Setting up and configuration of new and replacement laptops
• Keep asset register updated
• Liaise with vendors to resolve hardware faults
• Workstation moves when required

Minimum Requirements    
Required Skills and Experience:

• Minimum of At least 1 years’ experience in a Service Desk environment including Desktop and Remote Support
• Working knowledge of Windows, iOS & Android platforms
• Ability to communicate effectively with users
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Focus on providing high levels of customer service
• Maintain professionalism when dealing with customers in person, telephonically or via instant messaging

Minimum Qualifications/certifications:

• Grade 12 qualification
• A+ Certified