Junior Service Technician - JHB at Gilbarco Veeder Root

PURPOSE OF POSITION

The prime objective of a assistance Field Service Technician is to ensure efficient & effective delivery of technical services & maintenance within the region to achieve operational SLA’s. A high level of focus is given to all regional projects and costs which are monitored and delivered on time, with continues drive to maintaining HSSE standards and compliance.

KEY RESPONSIBILITIES

• Drive compliance to standard work across Installation, maintenance & training of key supported products such as, ATG, E-Fuel, SiteOmate, Enhance and Gilbarco Pumps.
• Calls are resolved first time and been monitored against monthly SLA performance.
• Ensure that quality of work carried out is exceptional at all times, with maintaining housekeeping across fleet & sites.
• High level of professionalism and feedback is maintained.
• Provides detailed, complete information on the inteliserve electronic job card updates, as well as the HEAT call closure updates.
• Report on incident and near misses, as well as finalize the incident investigation process.
• Ensure that safety compliance is always adhered to, by finalizing monthly compliance audits & PTO’s.
• Ensure that safe driving is always practiced, including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc. and actions are closed out for none conformance, to sustain a 95% driver safety score.
• Ensure that proper PPE is always worn and audited monthly.
• Ensure all call updates are completed within SLA and updates closed out on time, to ensure effective call tracking on the call logging system.
• Ensures the submission of relevant paperwork is submitted on time, to allow call processing and invoicing.
• Ensures their van stock is maintained weekly with, used stock been booked out of each van, with warranty and replenishment stock been tracked correctly. 
• Provide updated and effective feedback to the service desk where required to ensure minimal delayed as well as updated feedback to our clients etc.
• Provide support and guidance to other associates, as and when required.
• Supports and updates the project teams, to ensure quick turn around and feedback were needed.
• Close management of all junior technicians.
• Provide product field exposure and mentors new technician and contractors.
• Conducts regular audits across field technicians, contractor and projects, to ensure compliance and standards are achieved.
• Ensure you drive daily management and utilize the VBS tools to achieve and monitor daily operational targets etc. 

POSITION RELATIONSHIPS

Internal             

• Team Leader
• Project offices
• Engineering
• Other internal Gilbarco AFS departments        

External    

•  Oil companies
• Sub-Contractors
• Branded Marketers
• Commercial and private use clients
• Government & Municipalities

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• 100% HSSE compliance.
• 98% Calls competition monitoring within stipulated & tracked SLA’s.
• 100% Feedback provided by field and contractor teams to service desk with in stipulated SLA’s.
• 100% Support of all regional teams and contractors within your region.

Lagging -

• First time fixes are monitored and achieved above 95%
• Ensures the required levels of standard works are achieved, to ensure quality at all time,
• 100% housekeeping is maintained across all projects and teams.
• An above normal level of professionalism and integrity is maintained across all teams.
• Importance on been punctual at all times, with an aim at achieving 100% planned response time.
• 100% Accuracy, completion and submission across all paperwork and audits submissions.

PERSONAL QUALIFICATIONS & EXPERIENCE

Required           

Education/achievements   

• Matric with at least N4 in electrical, Mechanical or electronics engineering
•  Diploma in Electrical/Mechanical/Electronics Engineering

Experience/Knowledge        

• At least 3 years working experience helping teams and contractors in a pressured environment.

Specific Skills

• Proven logical problem solving skills 
• Good leadesrhip skills
•  
• Proficient computer skills
• Accuracy, efficiency, and reliability are key skills 
• Ability to communicate quickly and effectively both written and verbal  

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS 

Competency    

Customer Obsessed      

•  Holds others accountable for meeting customer needs
• Continuously improves processes to be more aligned with the customers

Inspiring              

• Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them

Build extraordinary Teams  

• Encourages others to address challenges in new and better ways

Courageous       

• Ensures that others understand how their efforts and contributions make a positive difference

Deliver results  

• Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments

Adaptable          

• Coaches people on how to take a stand in the face of adversity when they believe in something  

Innovative for Impact    

• Drives a track record of continuous improvement and sustainability

Strategic             

• Creates opportunities for self and others to try new things 
• Applies the lessons from different experiences to new situations

Lead with VBS   

• Builds VBS expertise of the team, establishing and growing capable VBSL support and
• VBS Champion resources that can support the team