Junior Specialist Risk (Pretoria) at Absa South Africa

Job Summary

• To conduct and ensure quality credit management principles within a credit officials mandate level, based on the Absa Bank Credit Risk
• Model. To manage customers' accounts by ensuring the normalisation and rehabilitation of account management accounts during the early
• stage delinquency cycle. This the end-to-end process requires collaboration with various Strategic Business Units (SBUs). The role has a
• strong Credit and Risk Management focus specialising in the account management process.
• Experience Required:
• The success of everyone at Absa is measured by our ability to put our customers at the center of
• everything we do. To achieve this you will need the following:
• Manage and maintain the existing assigned workflow by being proactive via timeous actions, needs
• assessment and quality manual pay no pay decisions, limit increases, limit decreases, arrangements etc
• to ensure optimal account management of the assigned workflow whilst mitigating the risk.
• Ensure quick and quality credit assessments for the cheque products are made for limit increases,
• decrease in customer limits where appropriate, through review of existing facilities in order to address the needs of the client whilst ensuring the outcome is aligned to the Banks risk appetite.
• Resolve early-stage excess by assessing the customer risk, determining the reason for the excess and agreeing a solution with the customer. This could include agreeing a promise from the customer to pay, an
• increase, decrease in facility, adjusting debit orders and/or fees, or restructuring the facility where appropriate.
• Leverage a portfolio view of the customer through collaboration with other Credit Lending departments as
• well as Retail Bank Collections, in order to take all things into account when making decisions discussed
• above
• Demonstrate good knowledge of all Retail products.
• Where appropriate, interact with various SBU (CVM and the branch) and branch networks to help make
• informed decisions.
• Ensure that the assessment includes a risk, financial and credit worthiness assessment and feedback to
• the SBU in terms of the quality of information received for the assessment of the application.
• Be effective and efficient throughout the application of the assessment process by adhering to the
• developed policy and processes, adequately assessing risk whilst adhering to agreed turnaround times.
• Utilise the system diary functions to effectively manage risk and prioritise the effective work of accounts to ensure that accounts are prevented from rolling into worse cycles of delinquency.
• Manage and maintain the existing assigned workflow by utilising various collection tools and strategies
• provided, to identify and mitigate the risk in the portfolio

Knowledge & Skills: (Maximum of 6) 

• Credit Risk Assessment / management in a financial environment 
• Financial principle analysis 
• Intermediate computer skills 
• Customer Orientation Level 
• Verbal and written communication 
• Network ability 
• The ability to adapt to continuous changes in the working environment 
• Negotiation skills 
• Assertiveness 

Competencies: (Maximum of 8 competencies) 

• Deciding and initiating action 
• Analysing 
• Persuading and influencing 
• Planning and organising 
• Entrepreneurial and commercial thinking 
• Following instructions and procedures 
• Coping with pressure and setbacks 
• Adapting and responding to change

Education:

• NQF Level 5: 3-year National Diploma/Higher Certificate
• 3 to 5 years credit management experience
• Previous mandate management experience preferred