Junior Support Agent at RPO Recruitment

Job Description

• A leading IT company is seeking a motivated Junior Support Agent to join their technical support team. This role serves as the first line of support for document management and print management systems, ensuring efficient issue resolution, system stability, and high-quality customer service. The ideal candidate is technically inclined, a strong problem-solver, and able to communicate complex technical concepts in a simple and user-friendly manner.

Responsibilities:

• Provide Tier 1 support by logging, triaging, and managing incoming support requests.
• Perform initial troubleshooting and resolution of system and application issues.
• Support system maintenance activities and assist with routine updates.
• Assist with system updates, configuration checks, and basic operational tasks.
• Maintain accurate documentation of support tickets and resolutions.
• Support users within document management and print management environments.
• Escalate complex issues to higher-tier support when required.
• Ensure adherence to support processes and service standards.

Requirements:

• Minimum 3 years’ experience in a technical support or IT-related role.
• Strong knowledge of Microsoft SQL Server (2016 and above); PostgreSQL is advantageous.
• Basic understanding of HTML, CSS, and introductory JavaScript.
• Familiarity with AI tools and natural language prompt concepts.
• Experience in Windows Desktop and Windows Server environments (2016 and above).
• Basic understanding of IIS (Internet Information Services).
• Knowledge of basic networking principles.
• Strong technical troubleshooting and problem-solving skills.
• Understanding of APIs and data flow between systems (advantageous).
• Experience with Regular Expressions (RegEx) (advantageous).
• Exposure to document management or workflow systems (advantageous).
• Familiarity with MacOS and Linux environments (advantageous).
• Strong documentation skills and attention to detail.
• Patient, adaptable, and able to perform under pressure while learning new technologies.

Closing Date 01 September 2026