Junior Support Analyst - DBN at BET Software

You Bring:

• Matric certificate.
• Basic computer proficiency.
• Attention to detail.
• Effective communication skills.
• Ability to work independently and collaboratively.

What You’ll Do:

User Experience Evaluation:

• Assess the website or application’s design, layout, and functionality for user-friendliness.
• Ensure intuitive navigation, responsiveness across devices, and a seamless experience.
• Identify areas of difficulty and recommend improvements to enhance efficiency, accessibility, and user satisfaction.

Functionality Testing:

• Ensure key features work correctly across devices and browsers, checking for compatibility, responsive design, and proper display on various screen sizes.
• Verify that all features are bug-free and provide a seamless user experience.

Performance Monitoring:

• Evaluate key metrics such as load times and server response across devices and networks.
• Identify bottlenecks and provide optimisation recommendations to enhance speed and user experience.

Feature Enhancement Identification:

• Analyse user feedback and functionality to find areas for new features or enhancements that boost engagement, streamline processes, and align with business goals.

Content & UI Review:

• Review the website or application to maintain uniformity in visual elements, layout, and content presentation across all pages. This ensures a cohesive user experience, reinforces brand identity, and enhances accessibility across devices and screen sizes.

Cross-Browser & Device Testing:

• Test the website or application across multiple browsers, operating systems, and screen sizes to ensure compatibility, responsive design, and consistent functionality.

Living the Spirit:

• As a Junior Support Analyst, you must remain proactive in taking ownership of challenges, contributing to improvements, and ensuring issues are addressed promptly.
• The role offers varied tasks, from testing performance to identifying insights, keeping things exciting while allowing continuous learning and growth. Your curiosity and willingness to dive deep into the unknown will allow you to discover new insights, optimise user experiences, and continuously learn and grow.
• You are encouraged to collaborate with the relevant stakeholders to ensure seamless functionality, solve problems, and create the best user experience together.
• It’s important to bring your unique perspective, express creativity, and approach tasks with fresh, innovative ideas.