Junior System Analyst - Retail IT Department at Cape Union Mart

Job Description:

The ideal candidate will play a key role in supporting the implementation and optimization of our Oracle Next Gen retail platform, while focusing on supporting the business and collaborating closely with our functional analysts. This role offers an exciting opportunity to work at the forefront of technology in the retail industry and contribute to the success of our leading brands.

Responsibilities:

• Collaborate closely with functional analysts and cross-functional teams to understand business requirements and translate them into technical solutions within the Oracle Next Gen retail platform.
• Provide ongoing support to functional analysts, offering technical expertise and guidance in utilizing the Oracle Next Gen retail platform to meet business requirements.
• Conduct thorough analysis of system issues and provide timely resolution to minimize disruption to operations, working closely with functional analysts and end-users.
• Supporting the implementation and testing of new software applications and upgrades.
• Assist in conducting user training sessions and developing training materials to ensure effective utilization of the Oracle Next Gen retail platform by functional analysts and end-users.
• Providing technical assistance to end-users troubleshooting system issues, and recommending solutions.
• Contribute to the documentation of business processes, system configurations, and best practices, collaborating with functional analysts to ensure accurate and comprehensive documentation.
• Stay updated on industry trends and emerging technologies in retail IT, providing insights and recommendations to enhance the Oracle Next Gen retail platform and support the evolving needs of the business.
• Collaborate with vendors and external partners to leverage expertise and resources for successful project delivery, ongoing support, and continuous improvement initiatives.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field or working towards completion.
• Any qualification in engineering.
• Previous experience in retail IT, system analysis, or functional analysis is desirable but not mandatory. Fresh graduates with relevant internships or coursework will also be considered.
• Familiarity with cloud computing concepts and technologies, preferably experience with Oracle Cloud or similar platforms.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, functional analysts, and stakeholders.
• Proactive attitude and willingness to learn, adapt, and take on new challenges in a fast-paced environment.
• Ability to work independently and manage multiple tasks simultaneously while maintaining attention to detail and accuracy.