Junior Technical Manager at Hire Resolve

Job Description

• A growing technical team is seeking a motivated Junior Technical Manager to support daily technical operations.
• This role bridges hands-on technical work with people management and operational coordination, focusing on improving technician performance, maintaining service standards, and helping grow the technical division into a profitable, efficient unit.

Key Responsibilities:

• Assist in managing field technicians and installers, including job allocation, scheduling, attendance monitoring, and performance coaching
• Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)
• Review completed jobs for quality and compliance; assist with site inspections and installations
• Coordinate small to medium technical projects and liaise with sales and admin teams
• Handle escalated client queries and ensure professional service delivery
• Assist with KPI tracking, reporting, stock control, and technical inventory management

Requirements:

• Certificate or diploma in IT / Networking / Technical field
• 2–4 years hands-on technical experience (IT support, CCTV, networking, or similar)
• Some leadership or senior technician exposure advantageous
• Strong understanding of IT infrastructure and/or CCTV systems
• Basic people management, organisational, and time management skills
• Professional communication, problem-solving, calm under pressure, detail-oriented, and willingness to learn