Key Account Associate (Public Health) – KZN (Kwazulu Natal) at Aspen Pharma Group

MAIN DUTIES:

The successful candidate will be responsible for the following:

• Working with Key Account Managers in optimizing volume demand at DepotSub-Depot/DDV/Demander level through effective operational effort
• Facilitate the supply of products into the territory through coordination of orders across health care facilities in the territory
• Achieve and exceed monthly sales objectives as discussed and agreed with line manager. Establish strong business relationships with all key customers to maximize sales growth
• Ensure optimal territorial coverage in line with divisional needs
• Information gathering and dissemination / understanding and prescribing trends
• Regular updating of usage of major products
• Analyzing trends and changes, using facility data and reports from company BIS
• Disseminate information on all new tenders to the respective facilities to plan and gather forecasting data.
• Track demand pattern and inform demand planning timeously. 
• Initiate quotation business, secure stock and coordinate direct deliveries
• Support stock allocation efforts with CLOs and NSM on DDVs for stock in short supply.
• Coordinate customer tea room meetings, CMEs and conference in the region.
• Prepare and submit reports for various aspects of the business as per the instructions from the NSM.
• Prepare and present professional presentations to account on the performance and territory as and when required by management.
• Maintain and manage records connected to the company compliance policy.
• Maintain updated market databases.
• Establish contacts with industry leaders, policy-makers and influencers to provide value added solutions.
• Ensure customers have adequate stock holding of all products in line with provincial stock holding policies.
• All queries are followed up and resolved in shortest possible time within divisional policy framework
• Responsibility taken for credit returns, expired stock and damages at wholesalers. 
• Ensure optimal stock levels at facilities and seek to maximize the ROI.
• Minimize and manage stock write off risk.
• Customer issues are dealt with according to customer needs.

Strategic Negotiations

• To achieve and exceed key sales objectives as discussed and agreed with line manager. 
• Ensure that Depots are optimally stocked in line with their stock holding policy. 
• Ensure that stock replenishment is done responsibly considering stock holding policy.
• Drive replenishment at DDV sites as well as at Depot Institutions through bottom up data management
• Ensuring all strategic engagements and negotiations become operationally visible through daily interaction and communication with territorial colleagues and management.
• Ensuring adherence to new legislations, the marketing code and Aspen’s values

Stock Management

• Review stock systems for stock levels and manage stock write off risk by offering short dated stock.
• Ensure that short dated stock gets offered first
• Manage customer stock queries by reviewing stock on stock systems
• Liaise with the KAM,CLO and NSM on stock queries and stock accepted by customers for releases.
• Manage product recalls within the company SOP.

QUALIFICATIONS & EXPERIENCE:

• Matric / Grade 12
• National Diploma in Marketing/Public Relations/Humanities etc. or B Com – Marketing/Finance and/or B Pharm, and/or BSc Medical qualification essential
• Post graduate qualification in Marketing would be an added advantage
• 1-2 years of pharmaceutical sales/customer services/business development experience within the public or private hospital environment is advantageous
• Demonstrated experience /understanding of the state tender business processes
• Computer literate
• Presentation skills
• Decision making, commercial astute, self-driven, Teamwork, planning and organizing, project management, presentation skills, strategic thinking, leadership skills, analytical thinking, influencing, innovation, relationship savvy.