Key Account Manager - Hygiene and Pest Control Services at Servest SA

• The purpose of the role will be to maximise performance of Accounts in line with agreed strategies and business objectives and through strengthening the business relationship . This positions will be based at our Johannesburg West Branch  and will report directly into the Regional  Manager .

Minimum Requirements    

• Excellent Customer Care Relations
• Strong accounting ability and understanding
• Own vehicle and valid driver’s licence
• Good interpersonal skills Excellent command of the English language
• Good understanding of company products and service offerings
• Strong communication skills
• Strong problem / query resolution / account reconciliation skills 
• Strong administrative skills
• At least two years experience in dealing with customers face to face
• Ability to deal with customers at executive level

Duties & Responsibilities    

• Successfully manage all aspects of allocated Accounts
• Customer retention Follow through of terminations to ensure equipment is removed and billing stopped Customer satisfaction – Resolving customer queries within prescribed time limits
• Feedback and communication with all internal departments
• Continued relationship building with top Accounts
• Continued identification of additional sales opportunities
• Involvement with operation with the roll-out of all national deals
• Regular customer care surveys with allocated accounts
• Conducting initial on-boarding survey following installations of new Accounts

Closing Date    
2023/06/02