Key Account Manager at Optasia

The Key Account Manager represents the entire range of Optasia's products and is responsible for cross-selling the company's portfolio into the same account.

Responsibilities:

• Establish productive and professional long-term relationships with stakeholders at all levels
• Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer's expectations
• Optimize service performance from a financial point of view
• Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
• Monitor the market and competitor activities
• Regular reporting on sales activities, opportunities, threats, project progress etc.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
• Drive solutions-orientated efforts that address the customer situation

Accountabilities and Performance Measures:

• Achieve assigned service performance targets from SLA and financial perspectives
• Achieve sales targets for new business (cross-selling opportunities)
• On-time payment collection
• Complete strategic account plans
• Active member of integration project team and ensure on-time service launches
• Maintain high customer satisfaction ratings
• Arrange meetings between CXO C-level account personnel and the company's management

Essential Qualifications & Experience:

• 5 Years of verifiable experience in Large Account Management
• Proven sales track record of Telecom and/or VAS services/solutions
• Sound understanding of the culture, politics and (regulatory) policies in South Africa and a good insight into the telecom industry
• Desirable Qualifications & Experience
• Knowledge of Telecom Systems
• Bachelor's or master's degree
• Experience with financial statements and reconciliation processes

Profile

• Strong interpersonal and relationship building skills
• Modern, consultative sales techniques and results orientated
• Self-motivated and ability to work independently
• Ability to converse with stakeholders of all levels, from C-level to business operations
• Effective influencing, persuasive and negotiation skills
• Highly analytical, converting trends into actions
• Excellent presentation skills
• Pro-active attitude
• Multi-tasking and coordination
• Bi-lingual; English and local languages