Current Vacancies at Optasia

The Key Account Manager represents the entire range of Optasia's products and is responsible for cross-selling the company's portfolio into the same account.

Responsibilities:

• Establish productive and professional long-term relationships with stakeholders at all levels
• Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer's expectations
• Optimize service performance from a financial point of view
• Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
• Monitor the market and competitor activities
• Regular reporting on sales activities, opportunities, threats, project progress etc.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
• Drive solutions-orientated efforts that address the customer situation

Accountabilities and Performance Measures:

• Achieve assigned service performance targets from SLA and financial perspectives
• Achieve sales targets for new business (cross-selling opportunities)
• On-time payment collection
• Complete strategic account plans
• Active member of integration project team and ensure on-time service launches
• Maintain high customer satisfaction ratings
• Arrange meetings between CXO C-level account personnel and the company's management

Essential Qualifications & Experience:

• 5 Years of verifiable experience in Large Account Management
• Proven sales track record of Telecom and/or VAS services/solutions
• Sound understanding of the culture, politics and (regulatory) policies in South Africa and a good insight into the telecom industry
• Desirable Qualifications & Experience
• Knowledge of Telecom Systems
• Bachelor's or master's degree
• Experience with financial statements and reconciliation processes

Profile

• Strong interpersonal and relationship building skills
• Modern, consultative sales techniques and results orientated
• Self-motivated and ability to work independently
• Ability to converse with stakeholders of all levels, from C-level to business operations
• Effective influencing, persuasive and negotiation skills
• Highly analytical, converting trends into actions
• Excellent presentation skills
• Pro-active attitude
• Multi-tasking and coordination
• Bi-lingual; English and local languages

go to method of application »

Since company’s inception, over a decade ago, we have grown to become a global leader in the Fintech fields, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for all our partners and clients. As member of the Project Delivery team in Optasia, your primary objective is the creation, planning, execution and closure of deliverables that involve software development changes. The Project Coordinator is the driver of business processes and guidelines that relate to these deliverables. The role is reporting to Project Delivery Director.

What you will be doing

• Coordinates closely a deliverable’s execution, while taking responsibility for planning the management of scope and schedule
• Monitors and controls each sub-team’s deliverables
• Manages planned and unplanned changes, risks and issues to ensure rapid delivery and greater predictability
• Coordinates stakeholders’ involvement to keep them apprised of progress and address their needs, both internal as with the client, mainly MNO’s.
• Shifts in priorities from senior leadership by ensuring members retain focus to handle changes with minimal disruption to productivity
• Performs reporting as needed.

What you will bring

• 2-3 years of recent related work experience in a financial services, telecommunications & IT sectors.
• Bachelor’s and/or Master’s degree in IT / Engineering, Telecommunications or related field
• Experience of process and project management
• Experience managing multiple projects simultaneously, facilitating status meetings and presenting to large groups
• Ability to identify problems, to mediate issues, to develop solutions, and to implement appropriate course of action
• Ability to assess and evaluate the criticality and benefits of any required action by the various stakeholders
• Understating of the principles of software development lifecycle
• Project management certification is considered as a plus (PMP, Prince2 Practitioner, PM2)
• IPMA, MSP, Six-Sigma, ITIL practitioner, or agile certification is considered as a plus
• Willingness to travel up to 70% during the delivery phases

Your key attributes

• Comfort with a rapidly changing environment and communicating assumptions & risks of decisions
• Excellent research, reasoning, organization, team building and interpersonal skills
• Strong problem-solving skills
• Strong attention to detail
• Fast learner, ambitious and self-starter
• Comfortable with working in a fast-paced environment
• Pro-activeness, accountability and results orientation
• Hard working attitude and willingness to commit on projects
• Ability to handle multiple clients, multiple team members and priorities with confidence
• Flexible, eager, ambitious, and adaptable to change
• Passion for learning new technologies and eagerness to collaborate with other creative minds

go to method of application »

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As member of the Customer Engagement team in Optasia, your primary objective is managing and developing new profitable client relationships within the Fintech Industry. You will be responsible for growing and expanding Optasia's presence in the Fintech market.

What you will do

Account Team Management

• Ensure accurate business performance reporting, data quality, KPI’s on a daily weekly and monthly basis.
• Manage Account managers on a daily basis and ensure they got their tasks done
• Implement strategies and targeted actions that increase customer base, drive sales and business KPIs
• Monitor and improve Customer Engagement
• Supervise, train and coach the local key account managers
• Monitor all Accounts marketing campaigns and ensure they are executed
• Ensure Business targets are met, and revenues are optimized to meet company targets
• Ensure Optimal cash flow and invoices and collections done on time
• Manage Client relationship
• Manage senior account relationships
• Travel and meet senior account stakeholders from time to time
• Ensure all client relationship is at the optimal levels and manage the account manager accordingly

Customer Knowledge

• Build, Analyze and share market and customer reports
• Support and enhance a Company Customer centric culture at regional level
• Share customer knowledge and insights through an effective information flow

What you will bring

• Minimum of 7 years’ experience Mobile Financial Services, Consumer/SMME lending, Fintech Company, Telecommunications and/or new Fintech client origination experience.
• Solid exposure in South East African market.
• Strong team management skills
• Experience handling relationships with multi-cultural partners in multiple regions
• Degree holder in Engineering, Marketing, Business or related discipline preferable
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Dynamic, passion for Fintech industry and knowledge of the market/competitors
• Commercial awareness and strong business acumen
• Strong analytical and numerical skills
• Strong verbal and written communication skills and excellent organizational skills
• Proficiency with Microsoft Office, in particular Excel and CRM systems
• Fluency in English