Key Account Manager - PE at Discovery Limited

Areas of responsibility may include but are not limited to

• Provide full technical and training support on:
• Product
• Processes
• Insure Operating Platforms
• Technical system queries
• Provide assistance with escalated enquiries
• Assume accountability for first time resolution of escalated queries across administration, claims and new business platforms
• Assist with the reporting on all areas of the business
• Discuss loss ratios, lapse ratios, claims, service and administration and product matters in regular meetings with Franchise Directors, Business Executives and other related parties
• Escalate any trends in the business that may impact sales to the Head of Intermediary Services and other relevant business heads
• Set up a reoccurring visitation calendar and visit client offices, Business Consultants and brokers in line with the visitation calendar
• Driving and attaining production targets

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Deciding and initiating action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating information
• Analyzing
• Formulating Strategies and Concepts
• Planning, Time management and Organizing
• Adapting and Responding to Change

Education and Experience

• Related tertiary qualification (Advantageous)
• DI Product knowledge
• Processes
• Operating Platforms
• Short-term Insurance Industry
• Technology relevant to Insure Business
• Microsoft office

Required:

• Matric
• Short term FAIS accreditation (Essential)
• Regulatory Exams (Essential)
• Minimum 5 years working experience within the short-term industry, both within personal and commercial lines.
• Valid Driver's License