Key Account Manager at Vector Logistics

Job Purpose

• The Key Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively. To help grow business in the principal channel through expansion of services to customer base. To maintain profitability of key accounts, and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.

Key Responsibilities

Set customer strategy

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within existing principals.
• Match Vector business capabilities to principals’ needs through identifying service solutions.
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.

Drive Supply Chain Efficiencies

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Skills and Competencies

• Adaptable.
• Attention to detail.
• Deadline driven.
• Ability to build relationships.
• Customer focused.