Key Account Manager at Xpedient Medical Business Specialists

About the Job

• The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients.. 

Key responsibilities and accountabilities:

• Maintain and expand relationships with defined client base
• Operating as the lead point of contact for all matters specific to an account and building long-term relationships with defined Doctors and their front office staff through constant interactions and visits.
• Liaising between the customer and CS, SAMS, Account manager and ASKPROF.
• Responsible for assessing, clarifying, and validating the clients’ needs on an ongoing basis, maintaining high customer satisfaction ratings.
• Liaising and preparing with the help of analytical department for doctor’s Quarterly      reviews.
• Management, preparation and booking of the QR meetings and reports, ensuring the CRM is updated accordingly.
• Participates in the Quarterly reviews and relays feedback through the various channels.
• Maintains data and information relevant to the account
• Expand the relationship with the existing clients by continuously proposing solutions and developing compelling resolutions to client’s issues.
• Ensure the timely and successful delivery of Xpedient solutions
• Overcome the lack of regular communication with the Doctors
• Attending predetermined CPD, conferences and events in line with the KAM strategy.
• Responsible for developing a trust relationship, keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ensuring the key accounts stay with Xpedient.
• Be up-to-date on market trends, consumer trends, and the competitive environment
• Have intimate knowledge of the Xpedient brand, its values and positioning in the market place.

Qualifying Criteria:

• Clean record
• Valid driver’s license
• Must have his/her own iPad
• Previous KAM experience a must have (5 years)
• Own Vehicle
• Preferably over 30 years of age