Key Account Specialist (Welmed) at Shoprite Group of Companies

Purpose of the Job    

• The Key Account Specialist serves as the primary business interface between Transpharm and its customers, including wholesalers, with the goal of strengthening relationships and driving sales growth.
• This role is responsible for managing key accounts by conducting data analysis, identifying opportunities, creating tailored sales and service strategies, and maintaining customer satisfaction through personalised engagement, including regular client visits.
• Success in this role is measured through customer acquisition, retention, and increased client spend, ensuring Transpharm’s competitive advantage in the market.   

Job Description

Account Management & Relationship Building:

• Develop and maintain strong, personalised relationships with key customers, acting as their primary point of contact.
• Conduct regular client visits to address customer needs, understand unique requirements, and foster long-term partnerships.
• Provide product and service support, ensuring timely responses and follow-ups to secure repeat business and upsell opportunities.
• Assist clients with onboarding and training for Transpharm’s online ordering system, building trust and efficiency in the ordering process.
• Proactively resolve customer queries, ensuring the highest level of satisfaction.

Customer Acquisition & Retention:

• Analyse raw data to identify sales opportunities and potential new clients.
• Develop and implement strategic initiatives to acquire new customers and grow existing accounts, aligning with business objectives.
• Monitor customer orders and identify barriers to retention, ensuring smooth processes and continued customer loyalty.
• Secure initial and repeat orders by providing exceptional customer service and product knowledge.

Data Analysis & Opportunity Identification:

• Use provided data to conduct analysis, identifying key trends, customer behaviors, and opportunities for growth.
• Implement short-term sales and service initiatives based on data-driven insights, sharing success stories to replicate across other accounts.
• Measure the impact of sales initiatives and activities, regularly reporting on performance and areas for improvement.

Process Improvement & Collaboration:

• Collaborate with internal departments to ensure seamless execution of customer orders and fulfillment.
• Participate in initiatives aimed at improving financial performance, data integrity, and overall customer experience.
• Monitor and report on backorders, stock levels, and other operational challenges, ensuring prompt solutions for customers.

Reporting & Feedback:

• Prepare and submit regular internal reports on key account performance, customer feedback, and sales activities.
• Contribute to continuous improvement by suggesting innovative ideas and sharing best practices with the broader team.

Qualifications    

• National Senior Certificate (NQF 4) or equivalent - (essential)
• Degree or diploma in marketing or a related field - (preferred)
• +2 years of experience in a customer-facing role, preferably within the pharmacy retail or healthcare sector - (essential)

Experience    

• +2 years of experience in a customer-facing role, preferably within the pharmacy retail or healthcare sector - (essential)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) - (essential)
• Strong customer service skills with the ability to build lasting relationships - (essential)
• Demonstrated experience in data analysis and sales opportunity identification - (essential)
• Valid driver’s license - (preferred)

Knowledge and Skills    

Key Competencies and Work Ethic

• Independent and motivated self-starter with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
• Business acumen – Proactively explores opportunities and applies sound business principles and standards to drive performance and deliver performance / sales targets.
• Communication skills – Is engaging and communicates effectively to a variety of audiences. Delivers compelling presentations and articulates business strategy, rationale and ideas in a way that engages and builds trust. 
• Negotiation skills with the ability to apply diplomacy and skill with calculated compromises for the benefit of all parties concerned.
• Flexible thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of the business in a competitive shopper landscape.
• Relationship building skills – Develops strong relationships with internal stakeholders, agencies and client contacts. Good networker. Manages client expectations well and adopts a range of styles to deal with conflict or challenges and influence a situation.
• Planning and organising - Plans, coordinates and executes functions, practices and procedures to realise business goals and objectives. Manages time well while tracking, monitoring and reporting on sales targets and performance.
• Able to work under pressure, prioritise and balance numerous competing demands in a high-pressured environment. Organises, prioritises and reorders workload in a rapidly changing and fast-moving environment.
• Results and quality focused, setting stretch goals for self, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
• Team player and collaborative partner - contributes towards building a positive team morale.

Closing Date    

• 2026/04/30