The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Purpose of the Job
- The Key Account Specialist serves as the primary business interface between Transpharm and its customers, including wholesalers, with the goal of strengthening relationships and driving sales growth.
- This role is responsible for managing key accounts by conducting data analysis, identifying opportunities, creating tailored sales and service strategies, and maintaining customer satisfaction through personalised engagement, including regular client visits.
- Success in this role is measured through customer acquisition, retention, and increased client spend, ensuring Transpharm’s competitive advantage in the market.
Job Description
Account Management & Relationship Building:
- Develop and maintain strong, personalised relationships with key customers, acting as their primary point of contact.
- Conduct regular client visits to address customer needs, understand unique requirements, and foster long-term partnerships.
- Provide product and service support, ensuring timely responses and follow-ups to secure repeat business and upsell opportunities.
- Assist clients with onboarding and training for Transpharm’s online ordering system, building trust and efficiency in the ordering process.
- Proactively resolve customer queries, ensuring the highest level of satisfaction.
Customer Acquisition & Retention:
- Analyse raw data to identify sales opportunities and potential new clients.
- Develop and implement strategic initiatives to acquire new customers and grow existing accounts, aligning with business objectives.
- Monitor customer orders and identify barriers to retention, ensuring smooth processes and continued customer loyalty.
- Secure initial and repeat orders by providing exceptional customer service and product knowledge.
Data Analysis & Opportunity Identification:
- Use provided data to conduct analysis, identifying key trends, customer behaviors, and opportunities for growth.
- Implement short-term sales and service initiatives based on data-driven insights, sharing success stories to replicate across other accounts.
- Measure the impact of sales initiatives and activities, regularly reporting on performance and areas for improvement.
Process Improvement & Collaboration:
- Collaborate with internal departments to ensure seamless execution of customer orders and fulfillment.
- Participate in initiatives aimed at improving financial performance, data integrity, and overall customer experience.
- Monitor and report on backorders, stock levels, and other operational challenges, ensuring prompt solutions for customers.
Reporting & Feedback:
- Prepare and submit regular internal reports on key account performance, customer feedback, and sales activities.
- Contribute to continuous improvement by suggesting innovative ideas and sharing best practices with the broader team.
Qualifications
- National Senior Certificate (NQF 4) or equivalent - (essential)
- Degree or diploma in marketing or a related field - (preferred)
- +2 years of experience in a customer-facing role, preferably within the pharmacy retail or healthcare sector - (essential)
Experience
- +2 years of experience in a customer-facing role, preferably within the pharmacy retail or healthcare sector - (essential)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) - (essential)
- Strong customer service skills with the ability to build lasting relationships - (essential)
- Demonstrated experience in data analysis and sales opportunity identification - (essential)
- Valid driver’s license - (preferred)
Knowledge and Skills
Key Competencies and Work Ethic
- Independent and motivated self-starter with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
- Business acumen – Proactively explores opportunities and applies sound business principles and standards to drive performance and deliver performance / sales targets.
- Communication skills – Is engaging and communicates effectively to a variety of audiences. Delivers compelling presentations and articulates business strategy, rationale and ideas in a way that engages and builds trust.
- Negotiation skills with the ability to apply diplomacy and skill with calculated compromises for the benefit of all parties concerned.
- Flexible thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of the business in a competitive shopper landscape.
- Relationship building skills – Develops strong relationships with internal stakeholders, agencies and client contacts. Good networker. Manages client expectations well and adopts a range of styles to deal with conflict or challenges and influence a situation.
- Planning and organising - Plans, coordinates and executes functions, practices and procedures to realise business goals and objectives. Manages time well while tracking, monitoring and reporting on sales targets and performance.
- Able to work under pressure, prioritise and balance numerous competing demands in a high-pressured environment. Organises, prioritises and reorders workload in a rapidly changing and fast-moving environment.
- Results and quality focused, setting stretch goals for self, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
- Team player and collaborative partner - contributes towards building a positive team morale.
Closing Date
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Purpose of the Job
- The Sales Representative is responsible for driving sales within an assigned territory or customer portfolio by building strong customer relationships, executing agreed sales initiatives, and delivering a consistent and professional customer experience. The role focuses on proactive selling, supporting customer retention, and identifying incremental growth opportunities within defined parameters, contributing to revenue growth and effective market coverage.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Role Description
Sales Growth & Account Management
- Achieve monthly and quarterly sales targets for assigned accounts and product portfolios.
- Build and maintain professional relationships with existing customers to support retention and repeat business.
- Identify and execute upselling and cross-selling opportunities in line with agreed trading terms and campaigns.
- Support the onboarding of new customers within the territory, following established processes and guidance.
- Position the organisation as a reliable and preferred supplier through consistent service delivery.
Customer Engagement & Field Execution
- Conduct regular customer visits in line with agreed call cycles and territory plans.
- Act as a primary point of contact for customers on product information, promotions, pricing queries, and general service support.
- Communicate value propositions clearly and professionally during customer interactions.
- Ensure customer feedback, queries, and issues are addressed timeously or escalated appropriately.
Customer Insights & Sales Data Usage
- Review provided sales and customer reports to understand ordering patterns and identify sales opportunities.
- Monitor customer buying behaviour and flag risks or changes that may impact retention or growth.
- Share customer feedback, objections, and basic market insights with internal teams to inform sales and service improvement.
- Execute predefined sales actions based on data, guidance, and agreed priorities.
Promotions & Campaign Execution
- Implement sales campaigns, promotions, and product focus initiatives as directed.
- Ensure customers are informed of relevant promotional activity and supported with accurate product information.
- Support in-store or on-site visibility activities where applicable to stimulate demand.Operational Coordination
- Work closely with customer service, logistics, and operational teams to support accurate order fulfilment.
- Assist in resolving delivery, stock availability, or billing queries within defined escalation protocols.
- Communicate trading hours, order cut-offs, and service updates clearly to customers.
Reporting & Administration
- Maintain accurate customer records, call cycles, and visit logs.
- Submit regular activity and sales reports in line with agreed reporting requirements.
- Ensure compliance with internal sales policies, pricing structures, and governance standards
Qualifications
- Matric / Grade 12 (essential)
- Diploma in Business, Sales, Marketing, or a related field (preferred).
Experience
- +3 years' experience as a sales representative or similar role (essential).
- Proven track reccord of meeting or exceeding sales targets (essential).
- Strong product knowledge relevant to the assigned portfolio (advantageous).
- Proficiency in Microsoft Office (Excel, Word, Outlook) (essential).
- Valid driver's licence (essential).
Knowledge and Skills
Key Competencies and Work Ethic
- Motivated self-starter, with good energy and drive – Takes accountability for actions and mistakes. Handles sensitive information in a confidential manner.
- Strong administrative skills and the ability to plan, coordinate and execute general administration functions, practices and standard operating procedures to realise team / departmental goals and objectives.
- Communication and reporting skills with the ability to clearly and accurately convey information and data. Good written and verbal fluency in English.
- Analytical, data-driven, and highly numerate - Ability to analyse complex and multiple data sources, identify trends and develop accurate conclusions to support category decisions. Understands and is able to deal with complex buying / procurement processes including negotiations.
- Commercial acumen – Understands business and financial principles in the retail environment. Navigates key processes, issues and risks that drive success; and how they impact on commercial viability and profitability.
- Passionate about the customer and obsessed with the latest consumer products and trends and making customers’ lives easier.
- Organised with a focus on execution, quality, and continuous improvement. Good decision making and prioritisation skills, especially when multiple trade-offs are involved, and fast decisions are required.
- Collaborative partner – Collaborates and builds sound relationships with a range of internal and external stakeholders to drive decisions and create value for the category.
- Communication skills – Communicates effectively while being able to convert complex concepts into well-articulated messages. Adopts a range of influencing and negotiation styles to facilitate and deal with challenges internally and externally.
- Negotiation skills – a negotiator with the ability to apply diplomacy and skill with calculated compromises to accomplish organisational and business goals.
- Flexible and resilient – Able to work in a fast-paced environment, balancing multiple and competing priorities while managing ambiguity and adapting as the business evolves.
- Self-motivated and driven with strong integrity - Take accountability for actions and mistakes.
- Innovative and solution-orientated – Thinks outside of the box. Sound judgment, quick decision-making and the ability to generate solutions that serve the flow of work and meeting deadlines.
Contextual Application: Transpharm
- Promote Transpharm’s products and services within an allocated geographic territory.
- Support customers with the use of Transpharm’s online ordering platform where required.
- Ensure consistent field presence aligned to agreed territory call cycles.
- Accurate use of Transpharm sales systems for order tracking, customer records, and reporting.
- Collaborate closely with Transpharm logistics and operations teams to support delivery accuracy and service levels.
- Pharmaceutical, healthcare, or FMCG experience (advantageous)
Closing Date
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Purpose of the Job
- House & Home, a division of The Shoprite Group, Africa's largest retailer, currently has an exciting opportunity available for an experienced Sales Manager to join our team.
- Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that the sales department within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
- You will maximise sales & profitability in collaboration with the branch manager by creating an optimal environment through managing the sales team and the sales function within the House and Home branch.
Job Objectives
Our ideal candidate will be adept at
- Effectively managing a sales team
- Meeting and exceeding customer expectations
- Managing and supporting the sales process
- Reporting on sales related data
- Performing general management or stand-in duties
Qualifications
- Matric essential
- Retail Management Diploma would be a serious advantage
Experience
- Proven Retail Furniture environment experience - 1 year minimum
- People Management Experience - 2 years minimum
- Managing successful teams of Sales Representatives - 2 years minimum
Knowledge and Skills
- Retail systems and reports
- Computer literacy
- Understanding of how stock systems work
- Interested in household appliances and furniture
- Performance Management
Closing Date
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Purpose of the Job
- The purpose of the Properties Legal Advisor role is to provide proactive legal advisory and regulatory support to the business across a range of operational and commercial activities. The role supports the organisation in managing legal risk, ensuring compliance with applicable legislation, and enabling informed decision-making through clear, practical legal advice.
- Operating within an established legal governance framework, the role works closely with senior legal colleagues and engages with internal stakeholders and external legal service providers to support business objectives. While the role is broadly applicable across legal advisory contexts, its primary focus is on supporting legal matters within the Group’s property portfolio and related commercial arrangements.
Role Description
- Provide legal advisory support to the business on a range of legal, contractual, and compliance matters, ensuring alignment with internal policies, governance standards, and applicable legislation.
- Execute assigned legal activities with a growing degree of independence, applying professional judgement to assess legal risk and recommend appropriate mitigation actions in support of business operations.
- Review, interpret, and advise on legal documentation to identify potential legal, regulatory, and commercial risks, and ensure that appropriate controls and protections are embedded in agreements and business processes.
- Support the negotiation, structuring, drafting, and review of commercial agreements, with primary application to property-related contracts such as leases, acquisitions, disposals, development agreements, and associated commercial arrangements.
- Draft and facilitate legal correspondence and notices, including formal legal communications and demand letters, in line with approved legal standards and escalation protocols.
- Prepare and provide legal advice and opinions to business stakeholders, consolidating internal analysis and, where applicable, external legal input into practical, business-focused guidance.
- Support the management of disputes and litigation matters within the assigned portfolio, including engagement with external legal advisors and coordination of information to support claims or defences, particularly in relation to property and landlord-tenant matters.
- Collaborate with compliance, risk, and relevant functional teams to assess legal and regulatory compliance, and support remediation actions to address identified gaps or non-compliance.
- Contribute to the identification and improvement of internal legal controls, standard contract templates, policies, and procedures to enhance consistency, efficiency, and risk management across the business.
- Participate in multi-disciplinary projects that require legal or regulatory input, such as due diligence reviews, implementation of new legislation or regulatory requirements, business initiatives, and the introduction of new services or operating model
Qualifications
- LLB or equivalent complete - (essential).
- Registered attorney with related experience - (essential).
Experience
- +4 years' experience in a Legal Advisory capacity, processing legal agreements, administrative documentation and litigating as applicable; within the context of Property Regulatory / Legal frameworks, policies, procedures, and guidelines - (essential)
- Experience in drafting, reviewing, and negotiating a range of commercial agreements, with exposure to property-related agreements (such as leases, acquisition or disposal agreements, or development arrangements) considered advantageous rather than essential (essential).
Knowledge and Skills
- Self-motivated and driven with strong integrity - takes accountability for actions and mistakes.
- Critical and analytical thinker - analyses the regulatory context, identifies legal risks, and establishes practice standards and monitoring mechanisms.
- Critical and analytical thinker - analyses the regulatory context, identifies legal risks, and establishes practice standards and monitoring mechanisms.
- Detail orientation - works within the details to adequately mitigate the legal risk.
- Conflict resolution and resilience - open, honest, and direct in giving and receiving constructive feedback. ‘Bounce back and try again’ attitude during adversity.
- Quality orientation – diligently stays on top of the details and understands how they fit into the big picture
- Problem solving - solutions orientated, guides the functional business areas in solving problems that align and comply with the Group Regulatory/Legal framework.
- Adapting and responding to change - outcomes orientated, delivers results and meets business expectations in a fast-paced unpredictable environment.
- Collaborative partnering – thinks and acts independently as well as collaboratively.
- Actively builds cross-functional stakeholder relationships and legal networks.learning mindset to apply best practice in terms of regulatory/legal related solutions to business problems, with consideration for applicable laws and regulations as they relate to the function.
Closing Date
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Purpose of the Job
- We're searching for a Pharmacy Manager to join our team at Medirite Raslouw! In this role, you will be tasked with leading a team and ensuring that the pharmacy operates seamlessly and efficiently.
Key Performance Areas include:
INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office.
- Resolve escalated operational issues.
- Budget management.
LEADERSHIP
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
- Resolve escalated operational issues.
- Budget management.
LEADERSHIP
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.
Qualifications
Essential
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
Desirable
- A PCDT (Primary Care Drug Therapy) qualification.
- Registered as a tutor.
Experience
Essential
- Experience in managing and leading staff.
- Experience working in a retail pharmacy environment.
Knowledge and Skills
- Knowledge of Retail operations.
- Knowledge of dispensing systems and ordering systems.
- Knowledgeable with regard to pharmacy legislation.
- Knowledge of financial management principles and systems.
- Computer literacy – MS Office skills.
- Unisolv experience.
- Marconi experience (advantageous).
- Effective conflict management skills.
- Excellent interpersonal and customer-centric skills.
- Excellent organizing and planning skills.
- High level of attention to detail.
Closing Date
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Purpose of the Job
- Medirite Plus Arcon Park is looking for a Customer Service Clerk to join the front shop team at our retail pharmacy. Responsible for delivering excellent customer service, assisting customers with their enquiries, and ensuring that all front shop customers are professionally attended to. This role plays a key part in creating a positive shopping experience for customers by being knowledgeable about our products, services, and promotions.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
Customer Interaction:
- Greet customers upon entry and provide friendly, knowledgeable assistance.
- Respond to customer inquiries regarding products, services, and store policies.
- Provide advice on promotions that are currently happening in the front shop.
Sales and Transactions:
- Assist when needed with exchanges, and refunds as per store policy.
- Promote loyalty programs and assist customers in signing up.
Team Collaboration:
- Work closely with pharmacy staff and management to ensure seamless customer service.
- Assist with training new employees in customer service protocols and store procedures.
Qualifications
Essential:
- Grade 12 qualification or equivalent
Experience
Essential:
- 1 + Years previous experience in retail or customer service is preferred; experience in a pharmacy setting is a plus.
Knowledge and Skills
Skills:
- Strong customer service and communication skills.
- Ability to handle transactions accurately and efficiently.
- Familiarity with point-of-sale systems and computer literacy.
Personal Attributes:
- Friendly, patient, and approachable demeanor.
- Detail-oriented with a focus on accuracy and quality.
- Ability to work effectively in a fast-paced environment.
- Willingness to learn about pharmacy products and health services.
Working Conditions:
- Retail environment with typical hours including evenings, weekends, and holidays.
- May require extended periods of standing and occasional lifting of light to moderate weight.
Closing Date
Method of Application
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