Sales Representative at Shoprite Group of Companies

Purpose of the Job    

• The Sales Representative is responsible for driving sales within an assigned territory or customer portfolio by building strong customer relationships, executing agreed sales initiatives, and delivering a consistent and professional customer experience. The role focuses on proactive selling, supporting customer retention, and identifying incremental growth opportunities within defined parameters, contributing to revenue growth and effective market coverage.
• Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.   

Role Description

Sales Growth & Account Management

• Achieve monthly and quarterly sales targets for assigned accounts and product portfolios.
• Build and maintain professional relationships with existing customers to support retention and repeat business.
• Identify and execute upselling and cross-selling opportunities in line with agreed trading terms and campaigns.
• Support the onboarding of new customers within the territory, following established processes and guidance.
• Position the organisation as a reliable and preferred supplier through consistent service delivery.

Customer Engagement & Field Execution

• Conduct regular customer visits in line with agreed call cycles and territory plans.
• Act as a primary point of contact for customers on product information, promotions, pricing queries, and general service support.
• Communicate value propositions clearly and professionally during customer interactions.
• Ensure customer feedback, queries, and issues are addressed timeously or escalated appropriately.

Customer Insights & Sales Data Usage

• Review provided sales and customer reports to understand ordering patterns and identify sales opportunities.
• Monitor customer buying behaviour and flag risks or changes that may impact retention or growth.
• Share customer feedback, objections, and basic market insights with internal teams to inform sales and service improvement.
• Execute predefined sales actions based on data, guidance, and agreed priorities.

Promotions & Campaign Execution

• Implement sales campaigns, promotions, and product focus initiatives as directed.
• Ensure customers are informed of relevant promotional activity and supported with accurate product information.
• Support in-store or on-site visibility activities where applicable to stimulate demand.Operational Coordination
• Work closely with customer service, logistics, and operational teams to support accurate order fulfilment.
• Assist in resolving delivery, stock availability, or billing queries within defined escalation protocols.
• Communicate trading hours, order cut-offs, and service updates clearly to customers.

Reporting & Administration

• Maintain accurate customer records, call cycles, and visit logs.
• Submit regular activity and sales reports in line with agreed reporting requirements.
• Ensure compliance with internal sales policies, pricing structures, and governance standards

Qualifications    

• Matric / Grade 12 (essential)
• Diploma in Business, Sales, Marketing, or a related field (preferred).

Experience    

• +3 years' experience as a sales representative or similar role (essential).
• Proven track reccord of meeting or exceeding sales targets (essential).
• Strong product knowledge relevant to the assigned portfolio (advantageous).
• Proficiency in Microsoft Office (Excel, Word, Outlook) (essential).
• Valid driver's licence (essential).

Knowledge and Skills    

Key Competencies and Work Ethic

• Motivated self-starter, with good energy and drive – Takes accountability for actions and mistakes. Handles sensitive information in a confidential manner.
• Strong administrative skills and the ability to plan, coordinate and execute general administration functions, practices and standard operating procedures to realise team / departmental goals and objectives. 
• Communication and reporting skills with the ability to clearly and accurately convey information and data. Good written and verbal fluency in English.
• Analytical, data-driven, and highly numerate - Ability to analyse complex and multiple data sources, identify trends and develop accurate conclusions to support category decisions. Understands and is able to deal with complex buying / procurement processes including  negotiations.
• Commercial acumen – Understands business and financial principles in the retail environment. Navigates key processes, issues and risks that drive success; and how they impact on commercial viability and profitability.
• Passionate about the customer and obsessed with the latest consumer products and trends and making customers’ lives easier. 
• Organised with a focus on execution, quality, and continuous improvement. Good decision making and prioritisation skills, especially when multiple trade-offs are involved, and fast decisions are required.
• Collaborative partner – Collaborates and builds sound relationships with a range of internal and external stakeholders to drive decisions and create value for the category. 
• Communication skills – Communicates effectively while being able to convert complex concepts into well-articulated messages. Adopts a range of influencing and negotiation styles to facilitate and deal with challenges internally and externally.
• Negotiation skills – a negotiator with the ability to apply diplomacy and skill with calculated compromises to accomplish organisational and business goals.
• Flexible and resilient – Able to work in a fast-paced environment, balancing multiple and competing priorities while managing ambiguity and adapting as the business evolves. 
• Self-motivated and driven with strong integrity - Take accountability for actions and  mistakes.
• Innovative and solution-orientated – Thinks outside of the box. Sound judgment, quick decision-making and the ability to generate solutions that serve the flow of work and meeting deadlines.

Contextual Application: Transpharm

• Promote Transpharm’s products and services within an allocated geographic territory.
• Support customers with the use of Transpharm’s online ordering platform where required.
• Ensure consistent field presence aligned to agreed territory call cycles.
• Accurate use of Transpharm sales systems for order tracking, customer records, and reporting.
• Collaborate closely with Transpharm logistics and operations teams to support delivery accuracy and service levels.
• Pharmaceutical, healthcare, or FMCG experience (advantageous)

Closing Date    

• 2026/04/30