Stores & Floor Assistant PE (Port Elizabeth) at ACDC Dynamics SA

Description

• The Stores & Floor Assistant is responsible for supporting both the stores and retail floor operations to ensure efficient stock management, excellent customer service, and a well-maintained working environment.
• The role involves receiving and issuing stock, maintaining accurate inventory records, assisting customers on the sales floor, and ensuring all products are correctly stored, displayed, and labelled.
• The incumbent will contribute to achieving operational excellence by maintaining high standards of housekeeping, health and safety, and customer service.

Key Responsibilities

Stores Operations

• Receive goods into the company using the appropriate software.
• Ensure all received goods correspond with the correct paperwork and are in good condition.
• Assist with maintaining accurate stock records and inventory levels.
• Ensure the effective and accurate issuing of materials from stock, including picking, packing, staging, and customer notifications.
• Store goods in the appropriate locations.
• Label goods with correct storage location details.
• Assist with receiving, unpacking, and organising inventory.
• Conduct regular stock checks and report discrepancies.
• Raise and resolve internal stock and inventory queries with relevant departments.
• Liaise with internal departments on a daily basis.
• Continually strive to improve departmental processes.

Retail Floor Operations

• Greet and assist customers in a friendly and professional manner.
• Provide customers with product information and guidance.
• Handle customer enquiries and resolve issues promptly.
• Support the sales team in achieving store targets and goals.
• Assist with setting up and maintaining product displays.
• Ensure products are correctly priced and labelled.
• Keep the sales floor organised, clean, stocked, and visually appealing.
• Support the overall day-to-day operation of the retail environment.

Housekeeping, Health & Safety

• Maintain cleanliness and tidiness within the stores and retail floor areas.
• Undertake good housekeeping practices at all times.
• Ensure shelves, displays, storage areas, and counters are clean and organised.
• Comply with all company Health & Safety requirements.
• Ensure health and safety standards are adhered to within the store environment.

Requirements

Minimum Requirements

• Grade 12 / Matric (NSC) or equivalent qualification.
• Minimum 2-4 years' relevant experience.
• Computer literate.
• Good understanding of Health and Safety at Work regulations.
• Exceptional customer service skills.
• Strong attention to detail.
• Confident and logical under pressure with the ability to respond appropriately to urgent situations.
• Self-motivated and able to work with minimal supervision.
• Good communication and interpersonal skills.
• A tertiary qualification will be advantageous.

Key Competencies

• Customer-focused approach.
• Strong organisational skills.
• Accuracy and attention to detail.
• Problem-solving ability.
• Ability to work effectively across departments.
• Proactive and positive attitude.
• Ability to manage stock and customer service responsibilities simultaneously.
• Commitment to continuous improvement.