BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
- Customer Focus
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Certifications
- CompTIA A+
- A+
- Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Responsible for participating in the scoping and implementation of SAP Solutions for clients. Ensure that implementations and support services meet client requirements. Responsible for preparation and contribution to the process design specification, configuration, testing and implementation of required SAP solutions.
Key Deliverables / Primary Functions
- Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope. Ensure projects and solution deliveries have the required documentation, testing plans, etc.
- Meet deliverable requirements/service level measures/specific targets. (e.g.: Meeting SLAs confining to quality requirements)
- Drive and actively participate in designing and developing fit for purpose solutions for clients through obtaining and analysing business requirements and researching best practice (R&D).
- Generate leads and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new SAP business)
- Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated
- Ensure high quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution.
- Create re-usable solution, process or work product (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others.
- Knowledge dissemination. (e.g.: Conduct Technical/domain training to enhance skills of team members)
- Ensure personal billable hours meet agreed target ranges
- Submit timesheet in time according to BCX policies and procedures.
- Knowledge creation and storage. e.g.: Document all new processes/activities, configuration and store on the knowledge management server
Core Functional Skills & Knowledge
Core Behavioural Competencies
- Job Match Rating_inactive
- Delivering Results
- Meeting customer expectations_Operational and Tactical
- Decision Making
- Handling Pressure
- Communication and Impact
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Qualification preferred or advantage
Experience
- 3 years of experience
- Or
- If the highest qualification is grade 12, 5 years of experience
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements/ Employment Condition
Workplace/Physical Requirements
go to method of application »
Core Description
- To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.
Key Deliverables / Primary Functions
- Compile and Distribute Reports to SIM’s and the Client
- Maintain SHEQ administration tasks on client site
- Manage and maintain IT Storerooms on client site
- Interface with Process Owners and technical support teams
- Review Resource Activities of team members and on Customer level
- Perform Analysis of Data used for Customer reporting
- Monitor Process Activities in the environment
- Verify Quality of Information in the CMDB
- Escalate Inconsistencies in CMDB to relevant support teams
- Review and Audit Data Integrity of the CMDB
Core Functional Skills & Capabilities
- ITIL Service Management
- Microsoft Office
- Communication
- Data Management
- Customer Service
- Core Behavioural Competencies
- Job Match
- Creating & Innovating
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Working with people
- Writing and Reporting
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 2 years exp or more in a similar position, within a complex IT environment
Certifications
- ITIL 4 Foundation preferred
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement: Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provide support during the entire budgeting process, from the forecasting of the budget and the preparation of the budget plan through to reporting on expenditure against the budget.
Key Deliverables / Primary Functions
- Provide input into the budget forecasts for the respective business unit
- Prepare an annual budget plan and guideline document pack for distribution to the business unit
- Facilitate and coordinate the business unit’s budgeting process
- Develop pricing and cost estimates based on assumptions and direction from the proposal team.
- Prepare summaries that reflect financial projections related to business pursuits.
- Coordinate and review pricing results and assumptions with functional leadership and proposal teams.
- Participate in the development and presentation of review material to leadership and proposal teams.
- Complete other Pricing and related analysis as required.
- Develop pricing and cost estimates based on assumptions and direction from the proposal team.
- Prepare summaries that reflect financial projections related to business pursuits.
- Coordinate and review pricing results and assumptions with functional leadership and proposal teams.
- Participate in the development and presentation of review material to leadership and proposal teams.
- Complete other Pricing and related analysis as required.
- Educate key stakeholders regarding aligning budgets with the strategic objectives of the organisation and business unit
Core Functional Skills & Capabilities
- Finance and Budget Management
- Financial Governance
- Reporting
- Risk Management
Core Behavioural Competencies
- Job Match
- Achieving personal work goals & objectives
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Relating and Networking
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Finance
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience and relevant exposure to the Financial sector and the end to end budgeting process.
- OR
- Grade 12 & 7 years’ experience and relevant exposure to the Financial sector and the end to end budgeting process.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work on own without Supervision from Home Office
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
go to method of application »
Core Description
- To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
Key Deliverables / Primary Functions
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Core Functional Skills & Capabilities
- Communication
- Contract Management
- Customer Management
- Infrastructure Technology
- Service Level Agreement (SLA) Management
Core Behavioural Competencies
- Job Match
- Culture Match
- Analysing
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
- OR
- Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Certifications
- ITIL v3 Foundation Phase
- CCNA
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control : 0
- Level of Engagement : Internal & External Stakeholders
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work multiple shifts
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.
Key Deliverables / Primary Functions
- Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.
- Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).
- Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.
- Resolving between 700 to 900 calls daily with the correct closing details selected.
- Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
- Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.
- Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Teamwork
Core Behavioural Competencies
- Working with people
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Planning & Organising
- Coping with pressures & setbacks
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience within a Call Centre type environment.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
Method of Application
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