Kitroom Representative - Cape Town at Stryker

Job Summary 

Responsible for work orders specific to their product line and/or work station. Responsible for knowing, following, and not deviating from the appropriate procedures assigned to their product line and/or work station. Must have ability to show proficiency in their assigned area by having approved competencies. Must uphold quality standards. Supports the Sales team through the decontamination of used kits; checking and replenishing used Kits; dispatch, booking and coordinating used Kits; inventory management of used Kits

Essential Duties:

• Completes repetitive tasks and follows procedures along with written and verbal instructions 
• Meets goals as defined within Stryker key success factors of Quality First, Customer Experience, Innovation, People Development, and Financial Results 
• Responsible for participating in continuous improvement, daily/weekly cleaning and providing suggestions or ideas 
• Responsible for personal production output and maintaining proper documentation or working with team to achieve team production targets 
• Responsible for personal training, understanding procedures and accurately following all procedures and policies 
• Responsible for successfully completing and maintaining competencies for all stations required to work 
• Invests in employee involvement and development by being responsible and accountable, being passionate towards the success of the business, treating all with dignity and respect and by fostering personal growth. 
• Strives for operational excellence by promoting a team-based, product-focused organization, contributing to continuous improvement, participating in safety programs, strives for sales growth, cost reduction and committed to quality by striving for reliability and quality in our products. 
• Uphold quality standards and communicate proactively with Kitroom staff 
• Works with some daily direction still required 
• Punctuality and Attendance: Follow attendance policy as outlined in our company handbook

Qualifications/Experience:

• Matric or equivalent required with 65% or better average in related subjects 
• 2 years’ experience in a service role preferred 
• Fluency in English, spoken & written 
• Basic IT knowledge (MS Outlook, MS Word, Internet) 
• Ability to work in a team environment 
• Must have attention to detail