Knowledge Management Consultant at Discovery Limited

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Update and maintain training material to reflect product changes and enhancements.
• Collaborate with instructional designers to ensure consistency and quality across all learning materials.
• Conduct thorough reviews to ensure updates are accurate, comprehensive, and clear.
• Learn and understand relevant Discovery products to effectively update related training materials.
• Manage timelines and deadlines to ensure materials are updated promptly within specific timeframes.
• Liaise with relevant stakeholders to gather necessary information for updates.
• Ensure compliance with Discovery’s standards for training materials.
• Ensure that updated material is uploaded by the Learner Management System (LMS) Team to the learner portal.
• Maintain the Material Matrix tool with updated records based on the updates actioned.
• Maintain SharePoint folders with updated training material.

Competencies

• Accuracy and Attention to Detail: Ability to identify and correct errors in documentation.
• Written Communication Skills: Exceptional ability to write clearly and concisely.
• Collaboration and Teamwork: Ability to work closely with instructional designers and other stakeholders.
• Time Management: Effectively manage multiple tasks and meet deadlines.
• Adaptability: Ability to quickly learn and understand Discovery’s products and translate this knowledge into training material.
• Analytical Thinking: Capability to evaluate product changes and determine the impact on training material.
• Problem-Solving: Skill in identifying and resolving discrepancies in material updates.

EXPERIENCE AND QUALIFICATIONS

• At least 2 years of experience in a role involving content development or technical writing.
• Proven ability to work on multiple projects with tight deadlines
• Degree/Diploma/Certificate related to Business Communication/ Professional writing/ Technical writing/ Copywriting/ Editing or Publishing.
• Experience in the insurance or financial services industry is highly desirable
• Familiarity with Instructional design principles and methodologies.
• Proficiency in Microsoft Office Suite and other relevant content development tools