Jobs at Discovery Limited

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Update and maintain training material to reflect product changes and enhancements.
• Collaborate with instructional designers to ensure consistency and quality across all learning materials.
• Conduct thorough reviews to ensure updates are accurate, comprehensive, and clear.
• Learn and understand relevant Discovery products to effectively update related training materials.
• Manage timelines and deadlines to ensure materials are updated promptly within specific timeframes.
• Liaise with relevant stakeholders to gather necessary information for updates.
• Ensure compliance with Discovery’s standards for training materials.
• Ensure that updated material is uploaded by the Learner Management System (LMS) Team to the learner portal.
• Maintain the Material Matrix tool with updated records based on the updates actioned.
• Maintain SharePoint folders with updated training material.

Competencies

• Accuracy and Attention to Detail: Ability to identify and correct errors in documentation.
• Written Communication Skills: Exceptional ability to write clearly and concisely.
• Collaboration and Teamwork: Ability to work closely with instructional designers and other stakeholders.
• Time Management: Effectively manage multiple tasks and meet deadlines.
• Adaptability: Ability to quickly learn and understand Discovery’s products and translate this knowledge into training material.
• Analytical Thinking: Capability to evaluate product changes and determine the impact on training material.
• Problem-Solving: Skill in identifying and resolving discrepancies in material updates.

EXPERIENCE AND QUALIFICATIONS

• At least 2 years of experience in a role involving content development or technical writing.
• Proven ability to work on multiple projects with tight deadlines
• Degree/Diploma/Certificate related to Business Communication/ Professional writing/ Technical writing/ Copywriting/ Editing or Publishing.
• Experience in the insurance or financial services industry is highly desirable
• Familiarity with Instructional design principles and methodologies.
• Proficiency in Microsoft Office Suite and other relevant content development tools

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Job Purpose 

• We are seeking an experienced and dynamic Product Manager for the Home Loans product line. This role requires a strategic thinker with a passion for delivering innovative financial solutions. As the Product Manager for Home Loans, you will be responsible for the end-to-end lifecycle of the home loans product, from ideation to implementation and beyond. You will collaborate with cross-functional teams to drive product growth, enhance customer experience, and achieve business goals.

Areas of responsibility may include but are not limited to:

Assist in defining the product roadmap:

• Ensure that the Home Loan product is fit for purpose and aligns to the strategic objectives of the Bank
• Researching new areas and opportunities for product development
• Prioritise areas for new product development through the Product Steercom

Developing new products and features:

• Define new product initiatives or changes to existing products
• Assess the viability and feasibility of any changes:
• Conduct market/competitor/client focused research to understand potential opportunities and establish feasibility of products,
• Build up a business case to support any changes
• Work with technical teams to determine feasibility of implementation
• ​​​​​Drive new initiatives through the Product Development Steering Committee

Driving implementation of new initiatives:

• Clearly specify products that are clear and concise which enable the systems team to implement, business analysts to design appropriate support processes, training material to be developed and the design of marketing assets
• Manage the full product life cycle, from specification to testing of functionality prior to new developments going live
• Monitor actual project progress and resolve issues speedily to support delivery

Product ownership:

• Monitor take-up, impact and financial performance of the product against the agreed targets
• Ensure the product functions as intended and address any gaps or defects identified
• Monitor and manage exceptions and escalations
• Manage and prioritise a “backlog” of product changes to deliver on overall targets and objectives
• Manage external partner relationships
• Provide specialist support to the Servicing and Operations teams dealing with complex cases

Personal Attributes and Skills 

• Strong analytical and strategic thinking abilities
• Excellent communication and interpersonal skills
• Proficiency in product management and product development methodologies
• Ability to work effectively in a fast-paced, dynamic environment
• Proficient in data analysis and market research techniques

Education and Experience 

• Bachelor’s degree in Business, Finance, Marketing, or related field
• MBA or equivalent is advantageous
• A minimum of 5 years’ retail banking experience in a Product Development / Product Manager role, particularly with experience pertaining to home loans
• Demonstrated ability to deliver on complex projects in a retail banking and / or payment space
• Extensive experience in working with systems delivery teams in a digital first organisation