KYC Agent: Sunbet (North West) at Sun International

Description

• The KYC Agent will be responsible for reviewing documentation of new customer accounts, evaluating high-risk accounts and flagging it to relevant parties with the aim of safeguarding the company and its clients against fraudulent activity in line with FICA, PEP and POPI regulatory standards.

Requirements

Qualifications

• Grade 12

Experience

• 2-3 years’ experience in a financial environment dealing with FICA & PEP processes

Skills & Knowledge

• Collecting Information (sourcing, checking, documenting)
• Analysing
• Focusing on goals and persistence
• Assuring Quality
• Following Procedures
• Managing Risk
• Managing Deadlines
• Managing customer & stakeholder relationships
• Demonstrating Integrity 
•  Administration skills (filing & record keeping)
• Verbal & written communication skills
• Knowledge of Legislation and Regulations around the sports betting industry
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• PEP regulations and application
• Working knowledge of Bede & BOP systems  

Key Performance Areas 

• Maintain an up-to-date knowledge on FICA, PEP and POPI principles and regulations
• Adhere to FICA, PEP, POPI regulations when verifying and processing information
• Identify outstanding FICA requirements and proactively request these documents from punters
• Follow-up on outstanding documents from punters
• Verify all documents and information are captured on a Bede and BOP systems to allow for seamless onboarding of customers
• Update customer information on a regular basis and when changes occur
• Process customer information and documentation with confidentiality
• Conclude on verification processes within stipulated timelines so as to support customer loyalty and retention
• File and update all relevant information both electronically and manually for ease of accessibility to relevant parties
• Provide guidance to the contact centre and relevant stakeholders on processing requirements
• Handle processing queries on a daily basis and escalate relevant queries to management
• Validate data on various systems to ensure correctness, completeness and consistency
• Notify management on system/tool issues to support speedy resolution
• Prepare and arrange necessary documentation for the ease of audit procedures within practice area
• Maintain a good working relationship with all operational departments