Laundry Attendant at Fairmont Hotels & Resorts

Job Description

Scope of Position:

• To carry out the laundry and valet operations effectively and efficiently ensuring excellent laundry/dry-cleaning services and sufficient of clean, high quality hotel linen and towelling.  To consistently deliver excellent service ensuring that product and service standards are adhered.

Responsibilities

• To assist all job functions of laundry for the daily smooth efficient and economic running of the laundry department.
• To work shoulder to shoulder with all job positions in laundry for production with proper adherence to standards.
• To carry out the following tasks which are the basic job functions and are listed as
• Sorting linen
• Help loading washing machines.
• Help unload washing machines.
• Loading, unloading and operating dryers.
• Sorting after washing and drying.
• Sorting and folding of towels.
• Packing fresh linen into circulation.
• Loading linen in trucks
• Maintaining hygiene and organized approach in all above tasks with total adherence to the current service and safety standards 
• Inspects each machine under control for its maintenance and informs the faults and recommendations to laundry supervisor / Linen Manager.
• Advise Laundry Manager about misuse of linen and uniforms by individuals or user departments to be addressed to the concerned.
• To ensure that the transporting, receiving, sorting, production and delivery of all linen, uniforms and Guest laundry are according to the set standards.
• Ensure that the wash processes are followed as per the set standard formulas in line with the time, temperature and dosing of chemicals.
• Supervises, checks and assist in the processing of guest garments.
• Help train all new laundry /valet colleagues according to the standards to consistently deliver excellent service by providing clean high-quality linen, uniforms and guest garments ensuring that product and service standards are adhered to by them.
• Maintain the production and delivery records of each shift.  
• Ensures that highest standards of cleanliness are maintained in all areas of the laundry and periodic cleaning tasks are established carried out.
• Assist the hotel laundry operations in the absence of hotel Uniform attendants.
• Possesses knowledge of emergency procedures.
• Attends weekly housekeeping/other departmental meetings.
• Observes all Hotel regulations, policies and procedures.
• Role model a service culture through standards and warm, personal service to our guests
• Maintain strong relationships with other hotel departments.
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation during the absence of Laundry Manager/Laundry Supervisor.
• Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to maintain guest satisfaction and the protection of the hotel’s interest.
• Perform any other related duties assigned to him/her by the Laundry Manager/Assistant Laundry Manager.

Qualifications

• Previous experience is an asset.
• Minimum of one year experience in a high volume laundry /housekeeping operations.
• Guest focused with a passion for service and standards excellence.
• Must be strong team player.
• Basic knowledge of laundry operation
• Highly organized, result oriented.
• Must be able to work well under pressure in a fast paced and constantly changing environment.