LDC-Representative - Customer Service.Commercial Operations SA at MTN

Job Description

• We are seeking a Customer Service Representative to deliver excellent customer service in our branded retail store.
• The role involves assisting customers with products and services, processing sales and system transactions, managing cash and stock accurately, and ensuring a high-quality customer experience.
• The successful candidate will meet sales targets, resolve customer queries efficiently, and maintain store standards in line with company policies

Responsibilities

• Deliver excellent customer service and ensure high levels of customer satisfaction
• Assist customers with product selection, services, and account enquiries
• Process sales and system transactions including activations, upgrades, suspensions, and migrations
• Meet and exceed individual and store sales targets
• Manage and account for all cash transactions accurately
• Control and manage stock, including receiving, merchandising, obsolescence, and shortages
• Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
• Ensure accurate completion of all required documentation and system records
• Maintain store standards, merchandising, and promotional displays
• Adhere to company policies, procedures, and compliance requirements
• Identify operational or customer issues and escalate or resolve appropriately
• Communicate effectively with customers, team members, and internal stakeholder

Qualifications

• Minimum of a 1‑year diploma or equivalent qualification
• Fluent in English (additional local language will be an advantage)
• Minimum of 2 years’ experience in customer service, sales, or a related role
• Experience working in a small to medium-sized organization
• Strong customer service and communication skills
• Basic computer literacy and ability to work on customer management systems
• Ability to work shifts, including weekends