MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Mission/ Core purpose of the Job
- To implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
- The role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
- Omnichannel: Hybrid capability critical – ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.
Responsibilities
Key Activities & Responsibilities
Channel Planning & Sales Execution
- Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
- Execute sales, promotional, and visual merchandising strategies in the general trade.
- Monitor competitor activity and advise on local tactical response.
- Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
- Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.
Field Operations & Compliance
- Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
- Support training execution of channel partner and distributor as per regional calendar.
- Conduct daily inspections in general trade. Manage escalation resolution based on observations.
- Drive adherence to policies, PPPs, and merchandising guidelines.
Stakeholder Engagement & Customer & Channel Partner Experience
- Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
- Align execution with BU-wide strategy and customer needs.
- Act as liaison between in-trade realities and head office plans.
- Ensure channel partner readiness and consistent delivery to customer needs.
- Improve customer satisfaction through proactive issue resolution and service enhancements.
- Embed continuous improvement in channel partner support and trade execution.
Performance Monitoring & Insights
- Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
- Analyse customer and channel partner trends to inform interventions.
- Provide timely reporting to stakeholders and ensure audit readiness.
General Governance, Policies and Procedures
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Budget & Cost Control
- Provide input into regional budget planning in relation to channel partner execution requirements.
- Identify cost-saving and revenue-generation opportunities.
- Streamline systems and processes to reduce operational costs.
People and Culture
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
- Manage own performance and identify training needs.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Qualifications
Education, Skills and Experience
- 3-year Degree / Diploma in Commerce (Marketing / Communication) or related
Experience
- At least 3 years experience in an area of specialization, with experience in supervising others.
- Experience managing or supporting multiple channel partners.
- Exposure to both informal/ General Trade sales environments
- For Omnichannel: Proven ability to manage dual-channel models across large geographies
- Prior experience in a supervisory or lead field role preferred
- Experience working in a medium organization
Skills
- Procedures and processes
- Products and Services
- Systems training
- Channel partner management
- Route-to-market execution
- General channel understanding
- People supervision or team leadership
- Territory coverage planning
- Promotional campaign execution
- Basic data analytics and reporting
- Communication & negotiation
Apply Before 04/30/2026
go to method of application »
Mission/ Core purpose of the Job:
- Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.
Context:
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused
Responsibilities
Key Performance Areas:
Key Tasks:
Input into Operational Planning
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Account Management
- Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
- Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
- Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
- Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
- Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
- Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
- Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
- Prepare reports on account performance as required.
Customer Service and Satisfaction
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.
Quality Control
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Supervisory / Leadership / Managerial Tasks:
- Adopt a customer centric approach
- Build employee relations and collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self insight and flexibility to adapt to different situations
- Live the MTN Brand – change and influence employees behaviour
Competencies
Skills / physical competencies:
- Planning skills – plan, prioritise, resource allocation and deliver on time
- Analytical skills – weighing up the pro’s and con’s; making sense of information
- Computer literate
- Problem solving skills
- Conflict management skills
- Communication skills
- Negotiation skills
- Presentation skills
- Ability to meet deadlines
- Project management skills
- Business acumen
- Presentation Skills
Behavioural qualities:
- Assertive – being tough when necessary without fear or favour
- Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
- Resilience – to repeatedly challenge despite setbacks and resistance
- Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
- Focused and priority driven – staying focused amidst the multiple demands and expectations
- Innovative
- Customer centricity
- Accuracy and attention to detail
- Decisive and action-oriented
- Diplomacy and tact
- Relationship builder – strong people focus
- Operate with integrity (high ethics)
- Pressure / stress tolerance
- Consultative
- Perseverance
- Team-orientation
- Ability to take initiative and work both in isolation and be a team player
- High balanced leadership
- Relationship building both internal and external
- Integrity
- Effective Communicator.
- Ability to handle fast pace and rapid change in a consultative manner
KPA Quality Standards/ Measures (KPI’S for job)
- Achievement of sales, retention, customer development and revenue targets for the assigned accounts
- Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
- Customer satisfaction index
- CMAT targets
- Achievement of customer and internal KPA’s
- Timely reporting and the accuracy thereof
- Implementation of operational and promotional plans
Qualifications
Minimum Requirements
Education:
- Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
Experience:
- At least 3 years of experience in the telecoms industry
- Experience in Account Management is essential, preferably in fast moving industry
- ICT Experience (GSM) is preferable
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
Training:
- Products and Services
- Telecommunications
- GSM technology
- Contract appreciation and business-related courses
Apply Before 04/30/2026
go to method of application »
Mission/ Core purpose of the Job:
- Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.
Context:
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused
Responsibilities
Key Performance Areas:
Key Tasks:
Input into Operational Planning
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Account Management
- Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
- Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
- Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
- Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
- Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
- Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
- Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
- Prepare reports on account performance as required.
Customer Service and Satisfaction
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.
Quality Control
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Supervisory / Leadership / Managerial Tasks:
- Adopt a customer centric approach
- Build employee relations and collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self insight and flexibility to adapt to different situations
- Live the MTN Brand – change and influence employees behaviour
Competencies
Skills / physical competencies:
- Planning skills – plan, prioritise, resource allocation and deliver on time
- Analytical skills – weighing up the pro’s and con’s; making sense of information
- Computer literate
- Problem solving skills
- Conflict management skills
- Communication skills
- Negotiation skills
- Presentation skills
- Ability to meet deadlines
- Project management skills
- Business acumen
- Presentation Skills
Behavioural qualities:
- Assertive – being tough when necessary without fear or favour
- Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
- Resilience – to repeatedly challenge despite setbacks and resistance
- Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
- Focused and priority driven – staying focused amidst the multiple demands and expectations
- Innovative
- Customer centricity
- Accuracy and attention to detail
- Decisive and action-oriented
- Diplomacy and tact
- Relationship builder – strong people focus
- Operate with integrity (high ethics)
- Pressure / stress tolerance
- Consultative
- Perseverance
- Team-orientation
- Ability to take initiative and work both in isolation and be a team player
- High balanced leadership
- Relationship building both internal and external
- Integrity
- Effective Communicator.
- Ability to handle fast pace and rapid change in a consultative manner
KPA Quality Standards/ Measures (KPI’S for job)
- Achievement of sales, retention, customer development and revenue targets for the assigned accounts
- Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
- Customer satisfaction index
- CMAT targets
- Achievement of customer and internal KPA’s
- Timely reporting and the accuracy thereof
- Implementation of operational and promotional plans
Qualifications
Minimum Requirements
Education:
- Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
Experience:
- At least 3 years of experience in the telecoms industry
- Experience in Account Management is essential, preferably in fast moving industry
- ICT Experience (GSM) is preferable
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
Training:
- Products and Services
- Telecommunications
- GSM technology
- Contract appreciation and business-related courses
Apply Before 04/30/2026
go to method of application »
Responsibilities
The General Manager - Network Infrastructure will be accountable to achieve the following objectives
- Strategy, Vision and Roadmap for Infrastructure, Data Centres and Energy
- Define and own the vision and roadmap for Network Infrastructure, Data Centres and Project Zero, aligned to:
- MTN Group Technology strategy
- ESG, Net Zero and TCFD commitments
- Cost efficiency, availability and resilience objectives
- Integrate AI initiatives into the broader Network Infrastructure, Data Centre and Passive Infrastructure strategy across the MTN Group.
- Evaluate, research and introduce new AI‑enabled technologies supporting Project Zero, energy optimisation and infrastructure resiliency.
Energy Optimisation & Net Zero Enablement
- Lead the introduction and scaling of AI‑based energy optimisation solutions, including:
- AI‑driven reduction of power consumption at sites, shelters and data centres
- Predictive optimisation of solar, battery, grid and generator usage
- AI‑assisted load balancing based on traffic patterns, site conditions and environmental factors
Ensure AI solutions directly support:
- Renewable energy adoption
- Emissions reduction
- CAPEX and OPEX optimisation
- Oversee trials and evaluation of energy efficiency technologies, including solar, fuel cells, battery storage, efficient generators and cooling solutions.
Predictive Maintenance & Infrastructure Resilience
- Establish and govern proactive, AI‑based infrastructure maintenance capabilities, including:
- Predictive failure detection for power, cooling and passive assets
- Early warning and anomaly detection to reduce unplanned outages
- Data‑driven maintenance prioritisation and spares optimisation
- Improve infrastructure resilience against climate risks and extreme weather events using AI insights.
- Drive measurable improvements in network and data centre availability.
Operational Integration & Governance
Ensure AI solutions are embedded into existing operational platforms (NOC, DCIM, energy management, fault and performance management systems) without disrupting:
- Operational accountability
- Existing governance and SLA models
- Define and implement AI governance frameworks, including:
- Model performance oversight
- Data quality, integrity and ownership requirements
- Cybersecurity, regulatory compliance and explainability standards
- Maintain alignment with Group, OpCo and PlatformCo governance forums and operating models.
Vendor, TowerCo and Partner Enablement
- Act as Technology lead for AI‑enabled infrastructure requirements in all RFPs, contracts and partnerships related to:
- TowerCos
- ESCOs
- Data Centre partners
- Infrastructure and energy vendors
Ensure:
- AI‑enabled monitoring and optimisation are included where relevant
- Clear data ownership, access and performance transparency
- AI supports operational decision‑making rather than replacing it
- Lead vendor governance, SLA management, performance reviews and efficiency initiatives.
- Tower deal and negotiation support
AI Pilots, Scale‑Up and Value Realisation
- Oversee AI pilots and trials across energy efficiency, predictive maintenance and asset optimisation, ensuring:
- Business case validation
- Measurable cost, energy and availability benefits
- Controlled and standardised scale‑up across OpCos and PlatformCos
- Coordinate with PMO, operations and procurement teams to ensure effective delivery and adoption.
Infrastructure Design, Operations & Performance Management
- Data Centre and passive site design guidance and best practice
- Provide expert guidance on site design excellence to ensure optimal site and data centre performance by incorporating best practice and efficiencies with latest technologies
- Lead end‑to‑end Network Infrastructure and Data Centre operations, including:
- Monitoring, fault, configuration and performance management
KPI definition, reporting and benchmarking
- Ensure high availability and quality of service across mobile and fixed networks.
- Assess, approve and monitor infrastructure CAPEX and OPEX budgets across the Group.
Key Deliverables & KPIs
Energy & Sustainability
- Demonstrable energy savings achieved through AI‑based optimisation of network and data centre infrastructure
- Increasing access to, and use of, renewable energy across networks and buildings
- Reduction in emissions aligned to Net Zero and ESG targets
Availability & Resilience
- Reduction in unplanned infrastructure outages through AI‑driven predictive maintenance
- Percentage increase in network and data centre availability
- Improved infrastructure resilience to climate and environmental risks
Cost & Efficiency
- Reduction in infrastructure‑related OPEX through predictive and preventive interventions
- Improved CAPEX efficiency through data‑driven planning and asset utilisation
Asset & Operations Intelligence
- Improved asset health visibility using AI‑based early warning indicators
- Standardised infrastructure performance and energy reporting across the Group
Governance & Standardisation
- Standardised AI usage model for infrastructure operations across MTN Group
- Clear AI governance, data ownership and compliance frameworks embedded into operations
Qualifications
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Degree Preferred)
- MBA / Masters advantageous
- English, French and Arabic (as advantage)
- Relevant certification/accreditation/membership with professional body as required for role
Experience:
- Experience in management of Net Zero and Network Infrastructure programs advantageous
- Minimum 5-8 years of Senior Management Experience
- Minimum 5-8 years relevant sector/industry/area of specialisation
- Relevant in experience/specialization in Network Design & Planning, ESG (Environmental, Social and Governance landscape), Data Centres, Passive Infrastructure, Vendor and Contract management
- Relevant in experience/specialization in Network Design & Architecture/ RAN/Core
- Work across diverse cultures and geographies
- Proven track record of business improvement and strategy development
- Network design planning and rollout
- Knowledge of RAN, voice and data core network, transport and IP network
- Network optimization and efficiency
- Infrastructure and data centre planning and cost optimization
- Spectrum strategy
- Adoption of new technologies
Competencies:
- Business Acumen, Problem Solving, Information processing, Influencing others
- Data interpretation, Judgement, Continuous improvement, Reporting
- Get it done, Communication, Innovative, Agile, Accountable
Apply Before 04/30/2026
go to method of application »
Job Description
- Specialist - Area Omnichannel (Cape Town)
- At MTNSA, we strive to create an inspiring work environment. The Specialist - Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy.
- This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.
Responsibilities
- Contribute to quarterly planning, refining tactical plans weekly.
- Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
- Manage partner relationships to drive acquisition and activation.
- Forecast stock and materials, influencing their distribution.
- Supervise channel partners, ensuring compliance with call cycles and training.
- Conduct daily trade inspections and manage escalations.
- Ensure adherence to policies and guidelines.
- Build strong internal and external relationships, aligning execution with customer needs.
- Act as a liaison between in-trade realities and head office plans.
- Improve customer satisfaction through proactive issue resolution.
Qualifications
- 3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
- At least 3 years of experience in a specialized role, with supervisory experience.
- Proven ability to manage dual-channel models across large areas.
- Experience in managing multiple channel partners and informal/General Trade sales environments.
- Prior supervisory or lead field role experience is preferred.
- Strong skills in procedures, products, systems, channel partner management, and data analytics.
- Excellent communication and negotiation abilities.
- Ability to provide technical guidance and manage own performance.
- Experience in building a culture of continuous improvement and high performance.
- An ambassador for the team, embodying brand values and vital behaviors.
Apply Before 05/31/2026
go to method of application »
Job Description
- Representative - Channel (Cape Town)
- In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies.
- The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets.
- This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.
Responsibilities
- Implement and execute innovative solutions and service excellence to enhance sales and promotions.
- Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
- Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
- Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
- Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
- Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
- Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
- Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
- Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
- Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.
Qualifications
- Diploma in Commerce (Marketing/Communication or related field) is required.
- Minimum of 2 years' experience in a similar role, with a proven track record of working with others.
- Experience in a small to medium-sized organization is preferred.
- Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.
- Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.
- Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.
- Knowledge of procedures, processes, products, and services, as well as systems training and project management.
- Effective sales training and a proactive approach to prevent problems.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Cultural sensitivity and an understanding of local areas are essential.
Apply Before 05/31/2026
go to method of application »
Job Description
- Lead and operationalise enterprise grade Artificial Intelligence, Machine Learning and Advanced Analytics capabilities, translating business problems into high impact AI, ML and Agentic AI solutions that deliver measurable commercial, operational and customer value.
The role is accountable for:
- Leading AI and ML use‑case ideation, design, build and value realisation across MTN SA
- Driving adoption of Agentic AI, intelligent automation and decision intelligence within core business processes
- Building scalable solutions using the Microsoft AI ecosystem (Azure AI Foundry, Power Platform, Databricks, Copilot, Fabric)
- Embedding responsible AI, governance, and model lifecycle management into production solutions. Collaborate with business functions to solve business problems and explore opportunities using Artificial Intelligence (AI), machine learning and deep-learning through the development of models, algorithms and software.
Responsibilities
Technical / Platform Experience
- Artificial Intelligence & Machine Learning
- ML use case development: forecasting, personalisation, churn, next best action, optimisation, risk, automation
- Experience with Agentic AI / autonomous agents, decision agents or multi agent workflows (design, orchestration, governance)
- Hands on experience with LLMs, GenAI, prompt engineering, retrieval augmented generation (RAG) and AI assisted workflows
- Microsoft & Enterprise Platforms (Hands on required)
Microsoft Azure AI ecosystem, including one or more of:
- Azure AI Foundry / Azure OpenAI
- Microsoft Copilot & Copilot Studio
- Power Platform (Power Apps, Power Automate, Power BI)
- Microsoft Fabric
- Databricks (feature engineering, ML pipelines, model training, MLOps)
- Strong understanding of cloud based data architectures and integration patterns
- Analytics & Engineering
- Python, SQL; familiarity with modern ML libraries and frameworks
- Experience working with large scale data platforms and modern data stacks
- Strong data visualisation and executive storytelling capability
Work Experience
- 8+ years’ experience in Artificial Intelligence, Machine Learning or Advanced Analytics roles
- 5+ years in a leadership / senior management role delivering AI or data‑driven solutions at scale
- Proven track record of taking AI/ML use cases from concept to production in large, complex organisations
- Demonstrated experience delivering measurable business benefits (e.g. revenue uplift, cost reduction, efficiency gains, customer experience improvement)
- Experience working in telecommunications, financial services, insurance, retail or large enterprise environments (preferred)
- Experience leading cross‑functional delivery with business, IT, data engineering and governance teams
- Strong exposure to operationalising AI (MLOps, model lifecycle, monitoring, adoption)
Key Job Responsibilities
Strategic Input
- Align all operational activities undertaken in the department to the MTN South Africa’s strategy objectives
- Drive best practice, iterative improvement and innovation at a strategic deployment level
- Define and drive the AI, ML and Agentic AI delivery roadmap aligned to MTN SA strategy
- Prioritise use cases based on business value, feasibility and scalability
- Own value realisation tracking for AI initiatives (benefits, ROI, adoption)
- Partner with IT and Data Engineering to ensure platforms support AI at scale
Decision Making and Business Case Management
- Manage the various Senior Specialists by developing models, algorithms and software that will help them achieve business result and solve business problems
- Contribute towards the establishment of measurable performance parameters and standardised sources for measurement, to evaluate the performance of Senior Specialist in the DACoE
- Identify business improvement and optimisation opportunities that will result in business problems being solved effectively
AI, ML and Agentic AI Delivery
- Define and drive the AI, ML and Agentic AI delivery roadmap aligned to MTN SA strategy
- Prioritise use cases based on business value, feasibility and scalability
- Own value realisation tracking for AI initiatives (benefits, ROI, adoption)
- Develops frameworks to assist Senior Specialist in implementing deep learning algorithms to solve real business problems
- Utilises analytics programs, AI, machine learning and statistical methods to prepare data for use in predictive and prescriptive modeling, using algorithms and software in alignment with the Business Intelligence framework
- Explore and examine data from a variety of angles to determine hidden weaknesses, trends and/or opportunities across all MTN SA’s segments
- Devise data-driven solutions to the most pressing challenges presented by research on local market
- Recommend cost-effective changes to existing procedures and systems
Collaboration / Coordination
- Collaborate with other functions across the business to ensure effectiveness of analysis conducted
- Collaborate with other functions to drive and where applicable enhance the utilization of models, algorithms and software’s that help solve business problems
- Collaborate with and communicate to various departments the various predictions and findings through effective data visualizations and reports
Governance
Talent Density Development
- Build and lead high performing AI and analytics teams
- Mentor senior specialists and future AI leaders
- Ensure compliance with enterprise governance, risk and regulatory requirements
Tactical meetings
- Set up / contribute in adhoc and operational meetings
- Lead the agenda for tactical meetings
- Participate in any other cross-functional tactical meetings
Budgets
- Manage the Data Science and Advanced analytics divisional budget in line with business objectives
- Manage project or initiative budgets in line with business objectives
Escalations
- Provide input and recommendations / escalate serious issues to ensure all actions are aligned to the business plan and strategic intent
- Contribute towards generating solutions to issues that require formal resolution
Reporting
- Review and submit reports for the General Manager(GM) addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making
- Prepare reports on operational performance and detailed reports on specific projects when required
Qualifications
- Minimum of 4-year Degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
- MSc or PhD degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field (preferred)
- Fluent in English
- Post-Graduate in Artificial Intelligence would be preferable.
Technical / Platform Experience
- Artificial Intelligence & Machine Learning
- ML use case development: forecasting, personalisation, churn, next best action, optimisation, risk, automation
- Experience with Agentic AI / autonomous agents, decision agents or multi agent workflows (design, orchestration, governance)
- Hands on experience with LLMs, GenAI, prompt engineering, retrieval augmented generation (RAG) and AI assisted workflows
- Microsoft & Enterprise Platforms (Hands on required)
Microsoft Azure AI ecosystem, including one or more of:
- Azure AI Foundry / Azure OpenAI
- Microsoft Copilot & Copilot Studio
- Power Platform (Power Apps, Power Automate, Power BI)
- Microsoft Fabric
- Databricks (feature engineering, ML pipelines, model training, MLOps)
- Strong understanding of cloud based data architectures and integration patterns
- Analytics & Engineering
- Python, SQL; familiarity with modern ML libraries and frameworks
- Experience working with large scale data platforms and modern data stacks
- Strong data visualisation and executive storytelling capability
Work Experience
- 8+ years’ experience in Artificial Intelligence, Machine Learning or Advanced Analytics roles
- 5+ years in a leadership / senior management role delivering AI or data‑driven solutions at scale
- Proven track record of taking AI/ML use cases from concept to production in large, complex organisations
- Demonstrated experience delivering measurable business benefits (e.g. revenue uplift, cost reduction, efficiency gains, customer experience improvement)
- Experience working in telecommunications, financial services, insurance, retail or large enterprise environments (preferred)
- Experience leading cross‑functional delivery with business, IT, data engineering and governance teams
- Strong exposure to operationalising AI (MLOps, model lifecycle, monitoring, adoption)
Apply Before 04/28/2026
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Job Description
- We are seeking a Customer Service Representative to deliver excellent customer service in our branded retail store.
- The role involves assisting customers with products and services, processing sales and system transactions, managing cash and stock accurately, and ensuring a high-quality customer experience.
- The successful candidate will meet sales targets, resolve customer queries efficiently, and maintain store standards in line with company policies
Responsibilities
- Deliver excellent customer service and ensure high levels of customer satisfaction
- Assist customers with product selection, services, and account enquiries
- Process sales and system transactions including activations, upgrades, suspensions, and migrations
- Meet and exceed individual and store sales targets
- Manage and account for all cash transactions accurately
- Control and manage stock, including receiving, merchandising, obsolescence, and shortages
- Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
- Ensure accurate completion of all required documentation and system records
- Maintain store standards, merchandising, and promotional displays
- Adhere to company policies, procedures, and compliance requirements
- Identify operational or customer issues and escalate or resolve appropriately
- Communicate effectively with customers, team members, and internal stakeholder
Qualifications
- Minimum of a 1‑year diploma or equivalent qualification
- Fluent in English (additional local language will be an advantage)
- Minimum of 2 years’ experience in customer service, sales, or a related role
- Experience working in a small to medium-sized organization
- Strong customer service and communication skills
- Basic computer literacy and ability to work on customer management systems
- Ability to work shifts, including weekends
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Responsibilities
- The Manager: Supplier Performance and Contract Management role is responsible to achieve the following objectives:
Strategy Implementation
- Assist Senior Manager in the formulation of tactical approaches, budget, contract and supplier management and planning activities for the Group.
- Provide input into the effective implementation of the GSSC MancoSA objectives by means of providing, frameworks, models, plans and roadmaps.
- Define the consequence management framework and continuously track supplier status (Green / Watchlist / Blacklist).
- Develop MTN processes for supplier performance and contract management (end to end i.e., Sourcing to contract retirement).
- Conduct supplier categorisation based on turnover and relevance and classify suppliers into type (i.e., preferred, commercial, challenger, alternative).
- Collaborate with GSSC team members and Legal to define contractual and commercial agreements, review suppliers’ feedback and arrange meetings with suppliers for clarification on GTB.
- Consolidate supplier issues and performance parameters to log in supplier performance systems.
- Review and assess supplier’s performance based on defined contractual terms and calculate penalties / discounts based on the agreed SLAs and quality metrics.
- Monitor changes to SCM related statutory, regulatory, legal compliances and update the contract templates post review from legal team.
- Develop a supplier warning system based on suppliers’ financial stability or performance, monitor on periodic basis and identify measures to mitigate supplier risk.
- Proactively phase out supplier and requalify supplier, based on quality/ performance criteria and/or qualification principals after pre-defined period.
- Manage and maintain the vendor master data (VMD) and periodically update the VMD with updated vendor information, phased out vendors etc.
- Collaborate with GSSC MancoSA procurement teams and consolidate the supplier feedback to prepare relevant reports on the performance levels, penalties accrued, discounts offered etc. based on the completed sourcing events.
- Act as advisor for MTN Group to provide optimal terms of reference (ToR) / terms and conditions (T&Cs).
- Build in depth Opco and Group understanding and support MTN Group with leading practices insights relating to the category contract management.
- Oversee and maintain the MTN Group contract database, ensuring all contracts are electronically stored and linked in designated system for secure, organized access.
- Manage contract coverage against supplier spend, closely monitoring and reporting on supplier expenditure to ensure alignment with contractual obligations and business objectives.
- Proactively manage local contract expiry and renewals, coordinating with internal stakeholders and suppliers to ensure timely updates and continuity of service.
- Collaborate closely with the broader GSSC team to implement local contracts effectively, supporting operational excellence and compliance across all procurement activities.
- Work with sourcing teams to embed contract compliance into the supplier selection and evaluation process, ensuring that all suppliers meet MTN’s contracting requirements.
- Monitor supplier compliance with all local master data requirements, relevant local legislations, and MTN contracting policy, taking corrective action as needed to mitigate risk and uphold standards.
- Summarise and simplify requirements related to assessing supplier performance and contract management into achievable outcomes and incorporate the same in the relevant planning sessions.
- Provide inputs to ensure adequate risk mitigation measures and controls regarding the sourcing categories are in place, and all signed NDAs, GFAs and Local Agreements are scanned and electronically stored for future reference.
- Work with Senior Manager, Manco GSSC to standardize and optimize the supplier performance and contract management processes in line with Group GSSC Procurement Excellence POD.
- Support in identifying best practices and share expertise and deep knowledge with other team members for upskilling and achieve set outcomes.
Continuous Improvement
- Drive innovation and optimization initiatives within supply chain systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
- Drive initiatives to optimize contract management processes, enhance data accuracy, and ensure robust compliance frameworks are in place.
- Regularly review contract management practices, identify areas for improvement, and implement changes to strengthen contract governance and supplier performance monitoring.
- Actively participate in review sessions and identify areas of improvement for supplier performance and contract management.
- Analyse potential issues and risks to enable early resolution and course corrections.
- Analyse the business requirement for master data requirements / business intelligence reporting.
- Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs).
Key Deliverables
- Contract database tracking, monitoring and management
- Supplier performance and evaluation report
- Supplier SLA monitoring and tracking
- Vendor master data maintenance
- Supplier library and lists
- Supplier Compliance Monitoring
Role Dependencies
- Understanding of business strategy
- GSSC objectives
- Business operations and practices
Qualifications
Education:
- Minimum 4-year Academic Degree (Business Finance / Supply Chain/Operations Management / Legal Degree preferred)
- Post graduate degree in Supply Chain Management and / or equivalent professional qualification (preferred)
- Membership to Professional body for CSCP, MCIPS, SCM ASCM/SAPICS or equivalent (advantageous)
Experience:
- Minimum 5 years’ professional experience.
- 2-3 years of relevant working experience in supplier and contract management.
- Experience working in a medium to large organization, managing Supplier Performance and Vendor Contracts
- Experience working in reporting and analysis function
- Understanding of emerging telecom/ supply chain practices and trends
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
- Experience in ERP (preferably Oracle).
- Experience in Spend Analytics and eSourcing Platform
- Experience in continuous improvement through the implementation of best practices (SCM)
- Experience in working with various stakeholders.
- Experience in working under pressure and delivering under tight deadlines.
Capabilities:
- Conceptual Thinker, Problem Solver, Improvement Driver
- Culture and Change Champion, Supportive People Manager, Relationship Manager
- Results Achieve, Operationally Astute
Functional Competencies:
- Contract Law and Lifecycle Management
- Understanding of Procurement Process and Supply Chain Fundamentals
- Spend Analysis
- Supplier Market Analysis
- Supplier Relationship Management Financial
- KPI & Performance Monitoring
- Business Case Evaluation
Skills:
- Business/ Financial Acumen
- Process Mindset
- Organisational Awareness
- Conflict Management
- Negotiation
- Data Presentation and Communication
Apply Before 04/27/2026
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Responsibilities
Divisional Strategy, Operations and Integration:
- Develop and monitor execution of the Group Finance consolidated divisional strategy, budget and performance measures, on behalf of the GCFO
- Manage the GCFO's cost center opex and capex budget end-to-end, ensuring that strategic initiatives and events take place while enforcing fiscal discipline and optimizing resource allocation.
- Monitor costs and determine initiatives to increase efficiencies and optimise resources -maximise cost/benefit ratios.
- Liaise with the business finance team in annual business planning, ensuring alignment with strategic goals and effective story-telling.
- Lead weekly finance leadership meetings and other designated meetings, and track alignment against financial KPIs, risk mitigations, and compliance actions.
- Highlight significant deviations from finance KPIs and consolidate recovery plans, ensuring proactive management of issues and risks.
- Maintain oversight of internal and external deliverables (e.g., investor packs, rating agency reviews, audit committee and finance and investment committee requirements).
- Drive preparation and quality assurance of finance submissions for quarterly business reviews (QBRs), CFO forums, and audit readiness reviews.
- Assist the GCFO in identifying OPCO CFOs' challenges and risks, and ensure group finance offers proper support and oversight.
Divisional Performance Monitoring and Analysis:
- Provide overall support of GCFO performance management scorecard by Operationalising, monitoring, and tracking the GCFO's performance management scorecard, ensuring alignment with organisational goals and objectives.
- Proactively monitor and analyze all key business financial and non-financial KPIs, including market insights, comparing them to the business plan and strategy, and providing strategic insights and recommendations.
- Lead benchmarking activities with other companies and organizations within and outside the industry, assisting GCFO in interpreting and comparing benchmarking data to MTN Group for business problem-solving and decision-making.
- Identify and assess macroeconomic trends and their potential impacts on the overall business, providing strategic insights and recommendations to mitigate risks and capitalize on opportunities.
- Oversee, review, and provide input into routine reports, developing recommendations by collating inputs from cross-departmental functions on strategic and operational matters, ensuring accuracy, relevance, and timeliness.
- Identify impacts on other parts of the business and conduct internal and external research to resolve business challenges, facilitating cross-functional collaboration and problem-solving.
- Continuously manage and review the performance and deliverables of direct and indirect reports to ensure that the goals and objectives are achieved. Ensure service delivery excellence at all times within area of responsibility.
Divisional Strategic Execution and Programme Delivery:
- Serve as programme lead, overseeing cross-functional finance strategic projects on behalf of the GCFO, and including measuring returns, performance and spend.
- Lead the conceptualization, formulation, tracking, monitoring, and prioritization of the implementation of all group-wide finance transformation initiatives, ensuring alignment with organisational goals and objectives.
- Manage and execute GFCO mandates confidential and sensitive programs and initiatives, working closely with Group Finance Executives, Opco CFO, external advisor and board committee members.
- Provide strategic direction and oversight to ensure successful execution of strategic projects and initiatives, delivering measurable results.
- Effectively communicate program expectations to Group Finance Executives, Manco function heads, Opco CFOs and other relevant stakeholders in a timely and clear manner in line with operational requirements, ensuring alignment and understanding of goals and objectives.
- Lead cross-functional coordination and monitoring of key strategic projects, programmes, and top-of-mind issues on behalf of the Office of the GCFO, ensuring alignment with organisational priorities and objectives.
- Proactively manage changes in project scope, identify potential delays, and devise contingency plans to ensure timely and successful project delivery.
- Report on a regular basis on specific projects, as required to the GCFO, providing updates on progress, challenges, and mitigation strategies
- Assist the GCFO, in collaboration with finance executives and OPCO CFOs, in developing and implementing financial strategies, policies, and procedures.
- Supporting the management of strategic and tactical priorities focus areas of the GCFO's, ensuring these align with the highest value ROI, and are in alignment with MTN Group strategic objectives.
- Drive the execution of Group Finance’s strategic priorities by supporting project planning, resourcing, and tracking across all finance workstreams.
- Act as a liaison between the GCFO and key stakeholders, ensuring that their key needs and concerns are addressed throughout the project.
- Develop OpCo Monthly and Quarterly review submissions on behalf of the GCFO to enable streamlined reporting into governance forums.
- Effectively communicate program expectations to key stakeholders (including other exco stakeholders) in a timely and clear manner in line with operational requirements, ensuring alignment and understanding of goals and objectives.
- Coordinate cross-functional and OPCO finance teams to support Group Finance efforts.
- Support the GCFO with allocation of resources to key projects, ensuring that the right people are available for each project.
- Support the management cross-functional, multi-year strategic initiatives that carry group-wide risk, compliance, and efficiency impacts.
- Facilitate decision-making by providing the GCFO with timely, curated insights and progress summaries.
Board, Board sub-committees, Opco Boards, and Executive Preparation:
- Prepare materials for Group Board, Group Exco, and Local Opco Board meetings involving the GCFO, in conjunction with Finance Executives and Business Leaders as required
- Oversee, review and approve the preparation and submission of all key business reports required by the GCFO, including those for the Group Board, Group Exco, Subsidiary boards and external and internal engagements, ensuring accuracy, timeliness, and strategic alignment.
- Take a proactive approach to ensure that the GCFO is fully prepared for all meetings and engagements, both internal and external, by providing relevant information, insights, and support.
- Ensure governance documents are reviewed, concise, accurate, and aligned with strategic messaging. Prepare Board Strategy documents on behalf of the GCFO having collected all data and information from the relevant Group Finance functions.
- Collates Group Audit Committee Group Finance pack on behalf of the GCFO and ensures it is of required quality, including collaborating the submissions with the Group Cosec department.
- Collates all Group FIC submission on behalf of Group Finance, and ensures it is of required standard, including collaborating the submissions with the Group Cosec department.
- Serve as liaison between Group Finance executives and the GCFO for all board- and committee-related inputs.
Stakeholder Engagement and Communication:
- Serve as a communication liaison between the GCFO and Finance sub-functions, Opcos, and Group Executives.
- Build and maintain relationships with key stakeholders as an extension of the Office of the GCFO –All Board Executive Directors, Executive Committee (Exco) members as well as External and Internal stakeholders.
- Coordinate with investor relations to ensure consistent, accurate reporting and support the GCFO’s communication goals. Prepare the GCFO for investor presentations by compiling potential questions and ensuring thorough responses.
- Draft internal communications, reports, and strategic notes for the GCFO.
- Proactively manage upward and outward communication flow to ensure clarity and follow-through.
Divisional Excellence and related initiatives:
- Identify process inefficiencies and operational friction points across the Finance value chain.
- Identify trends, recommend and lead programs to adapt to finance of the future initiatives
- Represent the GCFO in discussions and engagements related to Finance matters, in alignment with GCFO mandate.
- Support in discussions and meetings concerning shareholder remuneration and major funding matters.
Decision Support:
- Collect, analyze, and synthesize information from various sources to provide the GCFO with comprehensive insights. This helps the GCFO make informed decisions based on accurate and up-to-date data.
- Prioritise approval requests based on urgency and importance, ensuring that the GCFO focuses on the most critical decisions first.
- Delegate certain approval tasks to other executives or managers, freeing up the GCFO's time.
- Act as a liaison to communicate important decisions and approvals to relevant stakeholders, ensuring clarity and consistency.
- Ensure the GCFO is kept up to speed with key macro-economic events and movements that may impact decision-making and outlook.
- Proactively monitor and analyze all key business financial and non-financial KPIs, including market insights, in comparison to business plan and strategy, providing strategic insights and recommendations.
- Develop and maintain an effective information network that enables strategic decision-making, ensuring access to timely and relevant information for key stakeholders.
- Lead benchmarking activities with other companies and organizations within and outside the industry, assisting GCFO and Group Finance Executives in interpreting and comparing benchmarking data to MTN Group to enable business problem solving and decision-making
Miscellaneous GCFO support:
- Serve as strategic advisor to the GCFO by offering feedback, constructive input, and recommendations on overall strategy, key decisions, and initiatives.
- Ensure the GCFO is adequately prepared and briefed for key meetings and executive visits, with clear understanding of key outcomes, risks and pertinent matters for discussion.
- Ensure the GCFO is aware of developments and risks to the annual business plan execution.
- Manage and provide solutions to escalations that impact the GCFO.
- Manage the GCFO's schedule, prioritize tasks, and ensure efficient time management.
Qualifications
Education:
- Minimum 4-year Academic Degree with Honours or any Commercial or Technical Degree
- Chartered Accountant/Equivalent or Post-graduate degree/MBA (required)
- Graduate Qualification in Business Administration and/or Project Management
Experience:
- 8 -10 years’ relevant experience, including 5 years of Senior Management experience.
- Minimum 3-5 years in Telecommunications industry experience
- Proven track record to have worked across diverse cultures and geographies
- Experience in preparing and consolidating Board/Exco review packs and complex submissions.
Knowledge and Skills:
- Understanding of corporate finance, financial governance, and multinational finance operations.
- Programme management capabilities, with exposure to cross-functional delivery.
- Communication, writing, and presentation skills.
- Adept at stakeholder influence, issue resolution, and strategic advisory.
Competencies:
- Strategy formulation and execution
- Stakeholder management
- Business Acumen, Problem Solving, Information processing, Influencing others
- Data interpretation, Judgement, Continuous improvement, Reporting
- Executive and board-level reporting
- Immaculate PowerPoint and Excel Skills
- Poise, tact and diplomacy
- Extremely versatile, dedicated to efficient productivity
- Experience in planning and leading strategic initiatives
Apply Before 04/27/2026
Method of Application
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