MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Specialist - Area Omnichannel.Commercial Operations
At MTNSA, we strive to create an inspiring work environment. The Specialist - Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy.
This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.
Responsibilities
Contribute to quarterly planning, refining tactical plans weekly.
Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
Manage partner relationships to drive acquisition and activation.
Forecast stock and materials, influencing their distribution.
Supervise channel partners, ensuring compliance with call cycles and training.
Conduct daily trade inspections and manage escalations.
Ensure adherence to policies and guidelines.
Build strong internal and external relationships, aligning execution with customer needs.
Act as a liaison between in-trade realities and head office plans.
Improve customer satisfaction through proactive issue resolution.
Qualifications
3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
At least 3 years of experience in a specialized role, with supervisory experience.
Proven ability to manage dual-channel models across large areas.
Experience in managing multiple channel partners and informal/General Trade sales environments.
Prior supervisory or lead field role experience is preferred.
Strong skills in procedures, products, systems, channel partner management, and data analytics.
Excellent communication and negotiation abilities.
Ability to provide technical guidance and manage own performance.
Experience in building a culture of continuous improvement and high performance.
An ambassador for the team, embodying brand values and vital behaviors.
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