Lead Administrator - Durban at Telesure Investment Holdings (TIH)

JOB PURPOSE

Inbound or outbound sales aggregation based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis, and offer the customer solutions. Need a solid knowledge of products, their characteristics and benefits, the market as well as focus on revenue growth of the Hippo brand.

RESPONSIBILITIES

Sales Opportunities Creation

Identify potential customers by obtaining information, and recommendations from multi-media call to action and affiliate campaigns as well as inbound functionality. Explore cross sell and referral opportunities.

Customer Needs Clarification

Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to assist in decision making and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a brand selection with the best benefits to meet customer needs.

Sell Customer Propositions

Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a brand selection with the best benefits to meet customer needs.

Customer Relationships Development

Make calls (by telephone or in person) and maintain inbound responsiveness to develop new customer relationships and maintain existing ones.

Customer Relationship Management (CRM) Data

Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet KPI's.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of products, relevant technology, external regulation, and industry best practices through ongoing education.

Internal Client Relationship Management

Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.

TECHNICAL COMPETENCIES

Sales

Provide technical guidance when required to maximize the volume and value of sales.

Verbal and written Communication

Use clear and effective verbal communication skills to express ideas, request actions and formulate plans or policies.

Computer skills

Support business processes by understanding and effectively using standard office equipment and standard software packages.

Outlook - Basic; IEX- Basic; Dialer; Proficient in MS Office; Aggregation Systems; Hippo Website Navigation

Action Planning and work scheduling

Develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.

Writing skills

Use clear and effective writing skills to express ideas, request actions and formulate plans or policies.

Presentation skills

Communicate with other people by speaking in a clear, concise, and compelling manner.

Requirements

EDUCATION

General Education

• Matric /Grade 12 or SAQA Accredited Equivalent (Essential)
• FAIS recognized qualification (Advantageous)
• Regulatory Exam 5 (Advantageous)

EXPERIENCE

General Experience

• 1 year or more in a contact centre sales environment (Essential)