Lead: Client Engagement at Capitec Bank

WHAT WILL MAKE YOU SUCCESSFUL?

• A positive can-do attitude, energy and an affinity for working in high-performance teams
• Experienced or educated in consumer behaviour/behavioural psychology
• Relevant experience in digital marketing, CRM and direct marketing
• Understanding of data, reporting and analytics
• Potential and passion for leading people

Experience

MINIMUM:

• 5 years’ proven experience in a similar environment
• Previous Leadership experience
• Drafting business cases, marketing plans
• Operating in a campaign coordination role
• Digital marketing, CRM, customer loyalty and communications
• Interpret data and reports for analysis
• Performance marketing and direct marketing
• Creating and developing content and content strategies
• Previous project management experience
• Agency / stakeholder management experience

IDEAL:

• 5+ years’ proven experience in marketing, client engagement, project delivery & implementation.
• Digital Campaign management agency experience
• Specific experience in Agency Management would be advantageous
• Experience in managing / leading a team of specialists within an Agile environment.

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• Honours Degree in Marketing or Business Management

Knowledge

MINIMUM

• Strategic marketing management
• Psychology and Behavioural Economics
• Data analytics application in a Client Engagement environment
• Client Relationship Management - Campaign management / Client value management
• Internal and external communications
• Performance marketing
• Leadership principles

IDEAL

• Digital Marketing: digital campaign management in agency environment i.e. Programmatic marketing
• Data analysis, client profiling and segmentation
• Brand Management
• Data analysis, client profiling and segmentation
• Project management (Agile) principles
• ROI analysis
• Client Engagement reporting
• Voice of client
• Business case development

Skills

• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Leadership Skills

Competencies

• Adapting and Responding to Change
• Adapting and Responding to Change_Acting as a Champion for Change
• Adapting and Responding to Change_Adapting to Change
• Adapting and Responding to Change_Supporting Change
• Adapting and Responding to Change_Working with Ambiguity
• Adapting and responding to change_Working with Diverse Populations
• Analysing
• Analysing_Critical Thinking
• Analysing_Evaluating and Implementing Ideas
• Analysing_Reading Effectively
• Analysing_Solving Complex Problems
• Analysing_Testing and Troubleshooting
• Analysing_Thinking Broadly
• Analysing_Using Math
• Analysing_Working with Financial Information
• Applying Expertise and Technology
• Applying Expertise and Technology_Displaying Technical Expertise
• Applying Expertise and Technology_Using Computers and Technology
• Delivering Results and Meeting Customer Expectations
• Delivering Results and Meeting Customer Expectations_Championing Customer Needs
• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
• Delivering Results and Meeting Customer Expectations_Serving Customers
• Formulating Strategies and Concepts
• Formulating Strategies and Concepts_Acting Strategically
• Formulating Strategies and Concepts_Setting a Strategic Vision
• Formulating Strategies and Concepts_Setting Objectives
• Formulating Strategies and Concepts_Supporting Organisational Goals
• Formulating Strategies and Concepts_Thinking Globally
• Leading and Supervising
• Leading and Supervising_Assembling Talent
• Leading and Supervising_Delegating Responsibility
• Leading and Supervising_Developing Talent
• Leading and supervising_Inspiring and Motivating Others
• Leading and Supervising_Maintaining Objectivity
• Leading and Supervising_Managing Performance
• Leading and supervising_Utilising Feedback
• Persuading and Influencing
• Persuading and Influencing_Making a Strong Impression
• Persuading and Influencing_Making Convincing Arguments
• Persuading and Influencing_Negotiating Agreements
• Relating and Networking
• Relating and Networking_Creating and Maintaining Networks
• Relating and Networking_Establishing Relationships
• Relating and Networking_Interacting with People at Different Levels
• Relating and Networking_Managing Political Situations
• Working with People
• Working with People_Adapting to Others
• Working with People_Assessing and Understanding People
• Working with People_Attentive Listening
• Working with People_Building and Supporting Teams
• Working with People_Demonstrating Appreciation
• Working with People_Demonstrating Self-Insight and Awareness
• Working with People_Managing from a Distance
• Working with People_Resolving Conflict
• Working with People_Sharing Information
• Working with People_Showing Caring and Understanding
• Working with People_Supporting Coworkers
• Working with People_Teaching

Conditions of Employment

• Clear criminal and credit record