Lead Key Account Manager-Cape Town at Flash Group

• The ideal candidate should possess excellent communication and leadership skills, a proven track record of managing and growing key accounts, and the ability to motivate and mentor a team of Key Account Managers.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Business Administration, Marketing, or related field
• 7+ years of experience in key account management, with a proven track record of managing and growing large accounts (preferably in the online shopping and community industries)
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with key stakeholders.
• Excellent negotiation and problem-solving abilities
• Ability to work collaboratively with cross-functional teams to achieve business objectives.
• Knowledge of CRM software and sales forecasting tools
• Familiarity with the latest trends and best practices in account management
• 2+ years of experience in managing a team of Key Account Managers

RESPONSIBILITIES:

• Manage a team of Key Account Managers and provide leadership, coaching, and mentoring to help them achieve their account goals.
• Develop and implement account strategies to achieve revenue targets and business objectives.
• Build and maintain strong relationships with key stakeholders and decision-makers within the client organization.
• Understand the client's business needs, goals, and challenges and provide customized solutions that meet their requirements.
• Identify new business opportunities within the accounts and collaborate with internal teams to develop proposals and close deals.
• Work closely with cross-functional teams such as sales, marketing, operations, and customer service to ensure seamless delivery of products and services.
• Monitor and analyze account performance metrics and develop action plans to address any issues or concerns.
• Serve as the primary point of contact for senior management on account performance and growth opportunities.

Build team and people capabilities through:

• Providing real-time, ongoing coaching and feedback to team members throughout the year.
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS.
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs.
• Taking action to hire and retain high-performers and address poor performance.
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values.

SKILLS/ATTRIBUTES:

• Results-driven and highly motivated.
• Strong leadership skills.
• Excellent time management and organizational skills.
• Ability to work well under pressure and prioritize competing demands.
• Strong problem-solving and decision-making skills.
• Adaptability and willingness to embrace change.
• High level of integrity and professionalism.