Lead Product Specialist at Booyco Electronics

Main Purpose of the Job

• To manage the team of Product Specialists which must technically audit, inspect, test, support and maintain Booyco engineering specifications and standards, testing and verify new hardware and software specifications including supporting technical documentation and to complete all test reports (FATP).

Education, experience and competencies

• Grade 12/National Senior Certificate
• National Diploma/bachelor's degree and/or Trade test (Seal Red)
• Minimum 3 years' experience in the auditing, inspection and maintenance of engineering specifications and standards on clients Installations.
• Experience in managing of a team and technical documentation for projects.
• Strong knowledge of electronic systems, hardware, and software integration.

Responsibilities

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Leading the Product Specialist team to perform their daily duty.
• The testing and verification of new hardware, drafting and reviewing software specifications including drafting and reviewing supporting technical documentation, performing and recording customer technology demonstrations.
• Document all product related test result, technical issues found and recommendation to resolution of issues and improve product offering.
• Provide prompt and accurate feedback to customers.
• Conduct new product testing and verification for conformance of scope of work.
• Review and approve technical documentation.
• Conduct site visit to assist with product testing implementation.
• Participate and support in Design Review Panel.
• Provide Technical training and support to Technical Specialists and external clients.
• Complete DFMEA on new product developments.
• Work on local and international projects (Testing).
• Provide prompt and accurate feedback to customers as well as Product support Manager.
• Track and monitor all relevant reports in line with ISO 45001