Lead Reporting & Governance - JHB at South32

Other key responsibilities include, but aren’t limited to:

• Lead a team to drive operational excellence, ensuring services are delivered in a compliant, timely, and customer-focused manner, meeting performance metrics;
• Develop and implement strategies to manage staff performance, including addressing poor performance, conflict resolution, and identifying training needs;
• Foster functional integration within the Global Business Services (GBS), facilitating end-to-end data integration processes while identifying and mitigating risks;
• Provide comprehensive performance reporting against Service Level Agreements (SLAs) for all GBS services;
• Drive risk management and assurance activities across GBS, ensuring effective mitigation strategies are in place;
• Conduct Root Cause Analysis sessions to identify process gaps and drive continuous improvement initiatives.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• Minimum 5 years relevant professional experience, of which at least 2 years in a managerial position;
• Working knowledge of process improvement and methodology;
• Experience in provision of strategic direction for function;
• Display excellent interpersonal skills to build and maintain strong business relationships with all key stakeholders;
• Working knowledge of recognised Risk Management methodology. 

Qualifications for this role are:

• Degree in Business/ Commerce/ Finance or related disciplines.