Lead Technician at Ingersoll Rand

Job Summary

• As a Lead Technician, your main responsibility is to inspect, service, repair, test and report on Company products in the field and that have been returned by the customer and provide technical service via phone & electronically to the customer and Account Managers. You will be responsible for leading a team of your fellow Service Technicians, and will report to the Service Manager

Responsibilities

Product:  

• To provide diagnostic analysis, repair and/or preventative maintenance of customer products in service workshops or installations at customer locations.
• To attend to breakdowns & callouts including standby duties.
• To keep ad-hoc & contract service database up-to-date.
• To assist service administrators with technician job planning & scheduling.
• To compose & scope all major overhaul / repair jobs as well as specialized request for quotes.

Reports: 

• Prepare and submit written reports of in-house or site visit inspections with recommendations.
• Review and edit reports before they are sent to the customer.
• Provide reports regarding repairs of equipment in the workshop.
• Attend all Managers’ meetings’ and forecast of the month’s budget.
• Produce technical failure reports on equipment.

Training: 

• To train service technicians, employees, customers and vendors in correct operation and maintenance of product.

Service Bulletins:

• Assist in the development of service bulletins, procedures, etc. for both warranty products and out-of-warranty service.

Stores:

• To control accurate stores inventory in conjunction with service administrators and warehouse personnel.

Health & Safety:

• To ensure all check list and toolbox talks are documented and conducted,
•  All health & safety specifications are adhered to at all times.

Team Management:

• Plan the work schedule of your team of technicians to maximize efficiency.
• Verify & validate overtime & standby for the team, co-ordinate annual leave schedules, assist the Service Manager by planning & performing daily service work at customer site(s).

Basic Qualifications

• 5 years’ field service experience with Rotary & Centrifugal air compressors and Air Dryers (Essential)
• Knowledge and experience in Health & Safety requirements (Essential)
• Grade 12 or equivalent (Essential)
• Trade Test technical certification Millwright/Fitter/Electrical (Essential)

Requirements

• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)         

Key Competencies

• Adhering to principles and values
• Persuading and influencing
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organizing