New Jobs at Ingersoll Rand

Job Summary

• The position of Sales Coordinator will be located in the Ingersoll Rand Offices in Jet Park, South Africa. 
• The Customer Experience – Order Management Specialist plays a vital role in ensuring first-class customer support by coordinating multiple teams to follow up on the progress of customer orders and resolving any barriers within the order-to-delivery process. This position is responsible for investigating and resolving customer claims, billing invoices, and maintaining effective communication with customers regarding order status and potential issues. The Order Management Specialist will report directly to the CX Supervisor and will actively collaborate with various departments to ensure smooth operations and continuous improvement.

Responsibilities

• Open order books –resolving any issues related to smooth progress of the order. Following up on requests to expedite an order, confirming availability of goods and lead times with relevant departments.
• Communication – Proactively communicate with internal/external customers regarding order status, delays, and any issues that may arise. Ensure timely and accurate information is provided to maintain customer satisfaction and trust.
• Claims – investigating and resolving customer claims and disputes within agreed SLA with relevant departments. Issuing credit notes and manual debit notes. NWC process to be followed with all required approvals.
• Billing – billing invoices and issuing manual delivery notes. On time actioning is imperative.
• Salesforce – handling Salesforce cases following the standard usage, with regular updates of salesforce categories and case progress. Standard Salesforce usage contributes to easier reporting of barriers for effective execution of customer’s request, which falls under Order Management Specialist daily standard work.
• Coordination with other departments –active coordination with other customer experience and other teams. Most frequently the Order Management Specialist internally interacts with AM customer-facing team, credit management team, warehousing, logistics, master data teams and purchasing.
• Supporting continuous improvement culture – playing critical part in continuous improvement culture of the team in terms of identification of any barriers of execution, opportunities to increase customer satisfaction and raising this with CX improvement teams. If agreed also participating in various improvement projects.
• Revenue Impact Communication – Ensure that any concerns or issues that could negatively affect revenue are promptly communicated to the CX Supervisor. This includes potential delays, order cancellations, or any other barriers that might impact financial performance.
• Adhere to SOPs: Follow all internal processes and Standard Operating Procedures meticulously to ensure compliance and proper order management.

Basic Qualifications

• Education: Matric or equivalent required; Diploma in in business, operations, or a related field preferred.
• Experience: At least 3-5 years of experience in a sales support or direct sales role, ideally within a technical or industrial environment such as air compressors or other equipment.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple internal stakeholders, and coordinate various administrative activities simultaneously.
• Problem Solving: Excellent problem-solving skills, especially in fast-paced environments where urgent issues may arise.
• Customer Service: Exceptional customer service skills with a focus on maintaining client satisfaction and managing expectations, for both internal & external customers.
• Technical Knowledge: Basic understanding of air compressor systems and related spare parts, or the ability to quickly learn and apply technical knowledge.
• Systems Proficiency: Proficient in-service management software: Syspr/ Oracle / Siebel /Jaggaer, CRM systems, Qlik Reporting and Microsoft Office Suite (Excel, Word, Outlook,Teams).
• Attention to Detail: High attention to detail with the ability to manage records, schedules, and documentation with accuracy.

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Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the market place
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities
• Being connected with 100% existing customer accounts and take complete ownership to resolve concerns of customer and provide them timely resolutions
• Develop new sales opportunities basis input from services and selling solutions basis customer need
• Provide information to customer on services offerings and bind them with long-term CARE contracts

Basic Qualifications

• Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
• Valid Driver’s License 
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Absolute KEY skills needed for role

• Experience in industrial business development, channel sales,  or product support in a multi-national organization
• Strong business acumen and relationship-building skills

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Job Summary

• To achieve sales objectives and AOP targets within product range or assigned districts. Pursues & create sales leads, promotes products, concludes orders and arranges internal sales logistics.

Responsibilities

• Sales Calls-Presentations:  Visits existing and potential customers, presents product information,quotations and proposals to customers during various stages of the sales process. Travel requirement will be above 50%..
• Proposal Development: Prepares formal written proposals for presentation to customers.
• Coordinates with all internal departments to communicate customers’ requirements during the development of enquiry responses and formal written proposals.
• Sales Goals: Develops achievable sales goals with management to ensure IDM targets and AOP are achieved.
•  Provides territorial feedback on marketing regarding current and potential customer needs and competitive offerings.
   
• Margin Development: Consults with Manager on setting margins when margins needed to promote a sale deviate from guidelines. Investigates and keeps management informed of low or eroding margins when  products are competitively priced.
• Written Communication: Ensures reports are maintained as necessary to track the status of inquiries, quotes & bids and performance against AOP.
• Other responsibilities as assigned or required

Experience Required:

• Strong technical aptitude, excellent presentation/selling skills, and direct sales experience in Compressor Rentals
• Must be able to quickly and easily develop good working relationships with team members, other internal staff
• as well as customers.
• Above average analytical skills are needed to assess customer requirements in order to successfully products.
• 5-10 Years’ experience.

Basic Qualifications

• Grade 12 (Essential)
• National Diploma/ Bachelors (Desirable)
• Excellent communication skills including Microsoft Office, SYSPRP, etc

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

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Job Summary

• The Hypercare Agent will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries, keeping customer satisfaction at the core of every decision and behavior. The role will consist of both incoming and outbound calls focused on customer service and sales and could potentially evolve into a shift-based role that would require a day shift, night shift as well as weekends.
• The Hypercare agent`s primary role is to deliver exceptional service and customer support as every customer at Ingersoll Rand is seen as a premium and high priority customer.

Responsibilities

• Receive all incoming calls, assist the customer and redirect the call to the correct department contact person. (new Sales, Accounts, Technical, Breakdowns, Rental)
• Handle incoming queries related to Sales or technical assistance
• Handle and respond to all incoming Web leads, assist the customer and follow up to ensure that the customer has been correctly assisted, maintaining a high level of NPS score.
• First responder to Chat Bot queries
• Execute ALP, Helix and I-Conn triggers.
• Assist the external sales team with Service and Parts quotations from an administrative role
• Place outbound calls to customers to promote new products and services.
• Handle incoming complaints
• Ensure all customer communication is captured on SFA, task set for Sale team, information flow
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
• Ensure daily shift call quotas and set targets are achieved
• Upsell products and services to customers when providing telecommunication solutions
• Follow set communication guidelines in addressing the needs and problems faced by customers
• Build positive relationships with customers to enhance the overall image and public perception of the company.
• Ensure good working relationships with Technical and Sales departments
• Ensure good conformation flow internally between teams
• Verify all customer details (contact, asset and serial number as well as running hours) and update SFA timeously.
• Ensure all reports are done as and when required
• Additional adhoc duties as required

KEY COMPETENCIES

• Excellent Telephone , Email and Communication Skills
• Active listening and the ability to understand a customer’s requirements, concerns and respond
• accordingly.
• Adhering to principles and values of Ingersoll Rand
• Persuading and influencing
• Conflict resolution
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organising
• Basic computer skills. SFA.
• Good Listening Skills
• Collaboration between teams
• Good time management skills.
• Attention to detail.
• A positive attitude

Basic Qualifications

• 5 years’ experience in sales or customer service environment (Essential)

Job related skills

• Call centre experience (desirable)
• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)
• Experience of using CRM softwares (Essential)

Education

• Grade 12 or equivalent (Essential)
• Bachelor’s degree or National Diploma in Sales & Marketing (Desirable)

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Job Summary

• Inspects, repairs, test and report Company products located on customer site & in-house. May provide technical service via phone to the customer.

Responsibilities

• Product:   Provides diagnostic analysis, repair and/or preventative maintenance of customer products in service shops or installations at customer locations.
•  Reports:  Prepares and submits written reports of in-house or site visit inspections with recommendations. 
• Training:  Trains employees, customers and vendors in correct operation and maintenance of product.
• Quotations: Be able to identify spares & service opportunities & compile quotes and submit to new and existing customers
• Other responsibilities as assigned.

Requirements

• Excellent knowledge of Centrifugal, Rotary screw, Piston Compressors and compressor controls
• Good Understanding on all aspects of the mechanical aspects of machinery/product line.
• Must be able to read blueprints, good math aptitude.

Key Competencies

• Technical./ vocational or Matric Certificate required. 
• Good computer skills necessary
• Valid trade test certificate in Millwright and/or Mechanical Fitter and Turner

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Job Summary

• As a Lead Technician, your main responsibility is to inspect, service, repair, test and report on Company products in the field and that have been returned by the customer and provide technical service via phone & electronically to the customer and Account Managers. You will be responsible for leading a team of your fellow Service Technicians, and will report to the Service Manager

Responsibilities

Product:  

• To provide diagnostic analysis, repair and/or preventative maintenance of customer products in service workshops or installations at customer locations.
• To attend to breakdowns & callouts including standby duties.
• To keep ad-hoc & contract service database up-to-date.
• To assist service administrators with technician job planning & scheduling.
• To compose & scope all major overhaul / repair jobs as well as specialized request for quotes.

Reports: 

• Prepare and submit written reports of in-house or site visit inspections with recommendations.
• Review and edit reports before they are sent to the customer.
• Provide reports regarding repairs of equipment in the workshop.
• Attend all Managers’ meetings’ and forecast of the month’s budget.
• Produce technical failure reports on equipment.

Training: 

• To train service technicians, employees, customers and vendors in correct operation and maintenance of product.

Service Bulletins:

• Assist in the development of service bulletins, procedures, etc. for both warranty products and out-of-warranty service.

Stores:

• To control accurate stores inventory in conjunction with service administrators and warehouse personnel.

Health & Safety:

• To ensure all check list and toolbox talks are documented and conducted,
•  All health & safety specifications are adhered to at all times.

Team Management:

• Plan the work schedule of your team of technicians to maximize efficiency.
• Verify & validate overtime & standby for the team, co-ordinate annual leave schedules, assist the Service Manager by planning & performing daily service work at customer site(s).

Basic Qualifications

• 5 years’ field service experience with Rotary & Centrifugal air compressors and Air Dryers (Essential)
• Knowledge and experience in Health & Safety requirements (Essential)
• Grade 12 or equivalent (Essential)
• Trade Test technical certification Millwright/Fitter/Electrical (Essential)

Requirements

• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)         

Key Competencies

• Adhering to principles and values
• Persuading and influencing
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organizing

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Job Summary

• The Team Lead Service Coordinator plays a critical role in ensuring the smooth execution of field service operations in the Ingersoll Rand & CompAir CTS businesses across South Africa. This position involves managing a team of service coordinators while overseeing all aspects of service coordination, including scheduling, resource management, spare parts orders & expediting, job tracking, invoicing and customer communication. The Lead Service Coordinator ensures that all service delivery is efficient, on-time, and in alignment with standard work, focusing on maximizing customer satisfaction and operational efficiency. Communicates with customers, sales teams, and management to support all operational requirements.

Responsibilities

Team Leadership & Coordination:

• Lead, mentor, and support a team of Service Coordinators in the day-to-day operations.
• Allocate tasks and responsibilities effectively to ensure the timely completion of service requests.
• Foster a collaborative team environment, addressing team performance issues, best practices and providing feedback and development opportunities.

Field Service Scheduling & Resource Management:

• Manage and oversee the scheduling of service technicians for both adhoc/contract planned and emergency jobs.
• Ensure optimal availability of technicians and other resources (e.g., third-party contractors), factoring in scheduled leave and off days.
• Coordinate with technicians to ensure adherence to job schedules and prioritize critical tasks.

Spare Parts Management:

• Oversee the ordering, delivery, and tracking of spare parts and consumables required for service jobs.
• Ensure all parts are available in a timely manner to avoid delays in job completion.
• Monitor inventory levels and collaborate with procurement teams to reorder stock as necessary.

Job Documentation & Record Keeping:

• Manage the creation, maintenance, and tracking of job cards for all commissioning, service requests & warranty claims ensuring that all relevant information is captured accurately.
• Ensure that all documentation related to services, contracts, and orders is stored and updated correctly.
• Maintain up-to-date records of Installed base, service contracts, service history, and customer feedback.

Operational Efficiency & Continuous Improvement:

• Identify opportunities for process improvements and work with the service operations team to enhance workflow and reduce operational bottlenecks. Assist with training.
• Track service performance metrics and assist in reporting, highlighting areas for improvement and providing recommendations for optimization.
• Ensure adherence to company policies, safety standards, and quality control procedures.

Contract Customer Management:

• Oversee the management of contract customers, ensuring that their service needs are prioritized and contractual obligations are met.
• Regularly review contract details to ensure compliance and address any issues or adjustments required, example: over-running contracted service hours.

Basic Qualifications

• Education: Matric or equivalent required; Diploma in in business, operations, or a related field preferred.
• Experience: At least 3-5 years of experience in a service coordination or field service management role, ideally within a technical or industrial environment such as air compressors or other equipment.
• Leadership: Proven experience in leading and managing teams effectively, with strong interpersonal and communication skills.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple service schedules, and coordinate various service activities simultaneously.
• Problem Solving: Excellent problem-solving skills, especially in fast-paced environments where urgent issues may arise.
• Customer Service: Exceptional customer service skills with a focus on maintaining client satisfaction and managing expectations, for both internal & external customers.
• Technical Knowledge: Basic understanding of air compressor systems and related spare parts, or the ability to quickly learn and apply technical knowledge.
• Systems Proficiency: Proficient in-service management software: Syspro / Field Motion, Oracle / Siebel /Jaggaer, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Attention to Detail: High attention to detail with the ability to manage records, schedules, and documentation with accuracy.
   

Work Arrangements/Requirements

• Full-time position, with occasional overtime required based on service demands.
• The role involves both office-based tasks (scheduling, documentation) and occasional travel for visits to support Service Coordinator teams at all our operations in South Africa

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Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products Comp Air portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the marketplace
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities.

go to method of application »

Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products Comp Air portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the marketplace
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities.

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multi-national organization
• 5 Years’ experience selling Capital Equipment and Aftermarket with a proven track record
• Strong business acumen and relationship-building skills
• Valid Driver’s License 
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Absolute KEY skills needed for role

• Active Listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to Combat Objections – being able to get to know the true prospect’s concerns as soon as possible, avoiding argues and getting defense.
• Financial Acumen – understanding of probability and ROI.
• Presentation skills – comfortable and effective while presenting offerings to different level employees.
• Judgment and Decision Making — capability to define problems, collect data, establish facts, and draw valid conclusions, considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Job Summary

• A technically inclined salesperson who is accomplished in the process of influencing brand preference, from a features and benefits differentiation standpoint.  This person is well versed in how to assist the specifying and purchasing decisions, relative to the advantages of process equipment, to include flow control componentry. 

Responsibilities

• Grow annual sales to meet the company goals and fulfill the strategic plans.
• The qualified candidate will promote and support sales activity within the territory
• To become effectively educated in the assigned target market, products and industries.
• Bring added value to the process from one’s own energy and ambition for success.
• Make recommendations relating to potential changes in representation and market segmentation as might be required to meet all financial regional objectives and establish new sales channels for the WGI portfolio within the territory.
• Interact with the global key accounts team to secure large projects within the territory.
• Management of existing sales channels within the assigned region to encompass establishment of sales targets, submission of performance reviews, monthly sales reports, development of regional sales strategies and supervising corrective action measures as may be required.
• Provide technical product training as required for all Reps and Distributors in the assigned region.

Basic Qualifications

• Bachelor’s degree or Masters; preferably a BS degree in Mechanical, Chemical Engineering or Electrical Engineering.
• 3 - 5 years of experience
• Candidates with suitable, substantial experience along with formal post graduate training in disciplines related to the technology and target customer bases (industries) will be considered.
• Language – French and English

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Absolute KEY skills needed for role

• The optimum Regional Manager is accomplished in both selling through independent channels as well as direct.  They are experienced in managing EPC’s, OEM and Key Accounts. They are relationship builders, based on their credibility, integrity and knowledge.
• A minimum of five years of selling pumps and related process equipment in the water, industry, Power, Municipal, and similar markets.
• Successful career history that includes selling to end users through manufacturers’ reps and independent distributors.
• Verifiable knowledge of chemical treatment technology and treatment systems in the targeted industries.
• Knowledge of techniques to be successful in working with specifying engineers.
   

go to method of application »

Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the market place
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multi-national organization
• Strong business acumen and relationship-building skills
• Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
• Valid Driver’s License 
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office

Travel & Work Arrangements/Requirements

• The work time will be usually split between the office (20%) and visiting clients (80%) in assigned region on a regular basis.

Key Competencies

Absolute KEY skills needed for role

• Technical – knowledge of compressed air equipment for the commercial and industrial marketplace would be an advantage. Knowledge and Experience dealing with clients in the industrial, manufacturing sector. 
• Customer and Personal Service — knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales – understanding of different sales tools for pipeline and account management, customer approach, as well as ability to identify and secure new sales opportunities.
• Market Overview – knowledge of the compressed air market trends, competitors and new technologies. Knowledge of the industrial sector preferably in the manufacturing sector.