Lead Warmer at Ovations Technologies

• We are looking for 7 energetic Lead Warmers to join a leading banking client on a 9-month contract. You will drive insurance growth by engaging prospective and existing customers, qualifying sales opportunities, and executing warm lead transfers to Risk Consultants.

Responsibilities include:

• Outbound Lead Generation: Proactively contact prospective and existing customers from allocated lead lists to identify insurance needs, confirm eligibility, and uncover cross-selling opportunities.
• Warm Transfers & Handovers: Obtain customer consent and execute seamless warm transfers of qualified leads with accurate customer information to Risk Consultants to maximize quote-to-sale conversions.
• Pipeline & CRM Administration: Manage callbacks and follow-ups efficiently while accurately capturing call outcomes, customer records, and lead dispositions to meet daily and monthly productivity targets.
• Customer Experience & Compliance: Deliver professional customer service while strictly adhering to approved scripts, quality standards, POPIA regulations, and financial services conduct requirements.

Requirements include:

• Qualifications: Grade 12 / Matric with basic to intermediate Microsoft Excel and MS Office proficiency.
• Experience: Background in a contact centre, telesales, customer service, or lead-generation role (insurance, financial services, and target-driven environment experience advantageous).
• Skills & Competencies: Strong verbal communication, active listening, objection handling, administrative accuracy, resilience, and a results-driven mindset.