Supervisor at Ovations Technologies

• We are looking for two results-driven Sales Team Supervisors to join a leading banking client on a 9-month contract. You will support the Sales Team Leader in driving operational excellence, sales productivity, and compliance across a team of Risk Consultants and Lead Warmers.

Responsibilities include:

• Daily Supervision: Monitor team attendance, schedule adherence, availability, and daily lead/workload allocation.
• Sales & Productivity Tracking: Track individual and team KPIs—including lead activity, lead-to-quote, and quote-to-sale conversions—to close performance gaps.
• Coaching & Onboarding: Deliver daily performance feedback, on-the-job coaching, and support new hire onboarding and sales technique reinforcement.
• Quality & Compliance: Ensure strict adherence to approved scripts, sales processes, and regulatory standards; handle customer escalations and compliance risks.
• Operational Reporting: Compile accurate daily productivity, attendance, and performance reports for the Sales Team Leader.

Requirements include:

• Qualifications: Grade 12 / Matric with intermediate Microsoft Excel and MS Office proficiency.
• Experience: Proven background in a sales, contact centre, or financial services environment (insurance industry and team supervision/coaching experience advantageous).
• Technical & Analytical Skills: Solid grasp of CRM systems, sales performance metrics, and operational reporting.
• Competencies: Strong people management, coaching ability, analytical problem-solving, resilience, and commercial focus in a target-driven environment.