Leads Administrator - Rola Ford at Rola Motor Group

Minimum Requirements

• Min 2 years proven experience in a customer service, lead management, CRM systems, or similar administrative role..
• Strong analytical skills with the ability to generate and interpret reports.
• Proficiency in CRM software and lead tracking tools.
• Excellent organisational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment and manage multiple priorities.

Duties and Responsibilities

• Lead Management: Handle the collection, distribution, and nurturing of leads to ensure timely and effective follow-up.
• Database Management: Maintain and update the lead database, ensuring data accuracy and segmentation for targeted communication.
• Reporting and Analysis: Generate and analyse reports on lead performance, conversion rates, and other key metrics to provide actionable insights and improve lead generation strategies.
• Integration and Tools: Manage and optimise lead tracking tools and CRM systems to streamline processes and enhance productivity.
• Lead Qualification: Assess and qualify leads based on predefined criteria to ensure they meet the necessary standards for sales follow-up.
• Collaboration: Work closely with sales and marketing teams to align lead generation efforts with broader campaigns and business objectives.
• Process Improvement: Identify and implement best practices to improve lead management processes and increase efficiency.