Learner, PPB Voice Branch (Call Center) at Standard Bank Group

Job Description

• As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future-fit roles in our ever-growing organisation.
• If you have recently completed an undergraduate degree qualification and are looking to enter the world of banking, this learnership is an ideal opportunity to bridge your academic knowledge with real-world experience.
• Your tertiary qualification provides you with a solid foundation in critical thinking, problem-solving, and understanding business principles—skills that are invaluable in the banking sector. By combining this with the practical contact center exposure, you’ll gain within our voice branch environment, you will have the opportunity to understand how the banking ecosystem operates. This experience will deepen your insight into financial products, customer demands, and regulatory frameworks, giving you the tools needed to thrive in a fast-paced industry.
• As part of this programme, you will also complete an Agile Banking Professional, Certificate in Banking at an NQF level 5. This qualification will enhance your knowledge and make you FAIS accredited, allowing you to unlock further opportunities in banking across South Africa.  

Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

• Understanding the full value chain of Voice Branch, a call center environment
• Build strong Communication and Service Skills
• Analyse and Process information
• Understanding the Financial and Regulatory framework
• Resolving clients inquires
• Building relationships
• Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of service
• Telephone and email etiquette

Qualifications

• Have completed an undergraduate qualification.

Minimum Qualifications

• Be a South African Citizen
• Be between the ages of 18 and 30.
• Be able to speak, read and write English.
• Be computer literate.
• Not be permanently employed.
• Not be studying at any other institution. 
• Not be registered on any other learnership/internship programme.